Warehouse Manager

1. Warehouse Operations Management

• Oversee and manage daily warehouse operations, including receiving, storage, picking, packing, dispatching and movement of goods.
• Plan, organise and coordinate warehouse activities to ensure operational efficiency and timely fulfilment of customer requirements.
• Ensure proper procedures are implemented and followed for receiving, handling, storing and issuing goods.
• Optimise warehouse layout, storage arrangements and space utilisation to maximise operational efficiency.
• Monitor warehouse activities to ensure goods are handled appropriately and minimise damage, loss or discrepancies.
• Coordinate with the Logistics Department and relevant stakeholders to ensure smooth movement and timely delivery of goods.

2. Inventory Control & Warehouse Management System(WMS)

• Oversee inventory management to ensure accurate stock records and proper inventory control.
• Ensure effective utilisation and maintenance of the Warehouse Management System (WMS) for tracking inventory and warehouse transactions.
• Conduct and oversee regular stock checks, cycle counts and inventory audits to maintain stock accuracy.
• Investigate inventory discrepancies and implement corrective and preventive measures.
• Ensure all inventory movements, transactions and documentation are accurately recorded and updated in the system.
• Review existing warehouse workflows and recommend improvements to enhance inventory accuracy and operational efficiency.

3. Manpower Management & Team Leadership

• Lead, supervise and manage warehouse personnel to ensure effective daily operations.
• Plan manpower allocation, work schedules and deployment based on operational requirements.
• Provide guidance, coaching and training to warehouse employees to improve productivity and work performance.
• Monitor employee performance, attendance, discipline and compliance with company policies and procedures.
• Foster teamwork, accountability and a positive working environment within the warehouse team.
• Identify training needs and ensure employees are adequately trained to perform their assigned duties safely and effectively.

4. Customer Service & Stakeholder Coordination

• Liaise and coordinate with customers, vendors, transport providers and internal departments to ensure smooth warehouse and logistics operations.
• Address and resolve operational issues, customer enquiries and service-related concerns in a timely and professional manner.
• Ensure warehouse services are delivered in accordance with agreed customer requirements and service standards.
• Work closely with relevant departments to resolve operational challenges and improve overall service delivery.

5. Operational Reporting & Performance Management

• Prepare and submit regular weekly and monthly warehouse operational reports to management.
• Monitor key performance indicators (KPIs), including inventory accuracy, order fulfilment, warehouse productivity, space utilisation and service performance.
• Ensure billing reports and supporting operational records are accurately prepared and submitted within the stipulated cut-off dates to facilitate timely invoicing.
• Analyse operational performance, identify areas for improvement and implement appropriate corrective actions.
• Maintain accurate records and documentation relating to warehouse activities, inventory transactions and operational performance.

6. Cost Control & Continuous Improvement

• Monitor warehouse operating costs and ensure effective utilisation of manpower, equipment and warehouse resources.
• Identify opportunities to improve operational processes, reduce wastage and enhance productivity.
• Recommend and implement process improvements to streamline warehouse operations and improve service efficiency.
• Support management in planning and implementing operational improvement initiatives.

7. Workplace Safety, Equipment & Facility Management

• Ensure warehouse operations comply with applicable Workplace Safety and Health (WSH) requirements, company safety policies and established procedures.
• Promote safe working practices and ensure proper handling, storage and movement of goods.
• Oversee the proper usage, maintenance and servicing of warehouse equipment, including forklifts, reach trucks and other material-handling equipment.
• Coordinate with relevant departments and service providers on warehouse facility maintenance and equipment repairs.
• Ensure warehouse premises are maintained in a clean, safe, organised and operationally efficient condition.
• Report and follow up on workplace hazards, incidents and unsafe practices, and implement appropriate preventive measures.

8. Other Responsibilities

• Support management in implementing company policies, operational objectives and business improvement initiatives.
• Undertake any other duties and responsibilities as assigned by Management.

Job Requirements

Education & Experience

• Minimum Bachelor’s Degree or Diploma in Logistics, Supply Chain Management, or a related discipline.
• Minimum 5 years of relevant working experience in warehouse or logistics operations, preferably with supervisory or managerial responsibilities.
• Proven experience in managing warehouse operations, inventory control and warehouse personnel.
• Experience in using Warehouse Management Systems (WMS) and inventory management software.
• Experience in third-party logistics (3PL) or contract warehousing operations will be an added advantage.

Technical Knowledge & Skills

• Strong knowledge of warehouse operations, inventory management and logistics processes.
• Good understanding of warehouse space optimisation, stock control and operational workflow management.
• Familiarity with warehouse equipment, including forklifts and reach trucks.
• Knowledge of applicable workplace safety requirements and warehouse safety practices.
• Proficient in Microsoft Office applications, particularly Excel, for operational reporting and data analysis.
• Ability to analyse operational performance and implement process improvements.

Core Competencies

• Strong leadership, people management and team development skills.
• Good planning, organisational and problem-solving abilities.
• Effective communication and interpersonal skills.
• Customer-focused mindset with the ability to manage internal and external stakeholders.
• Ability to work independently, prioritise tasks and manage multiple operational demands.
• Strong sense of responsibility, accountability and commitment to operational excellence.
• Ability to work in a fast-paced and dynamic logistics environment.