Credit & Customer Experience Officer
Do you enjoy assisting customers and solving problems? Our Credit Control team is looking for a Credit & Customer Experience Officer to support customers with their accounts and payments. Making sure every interaction every interaction is a positive one while keeping accounts in good order.
What you’ll be doing
- Being the first point of contact for customers calling about their accounts
- Helping customers understand their balances and resolving billing and payment queries
- Agreeing workable payment solutions with customers and arranging the return of equipment where needed
- Working with other departments to resolve customer issues end to end
- Reviewing sales made by other departments to make sure they meet credit requirements
- Keeping customer records accurate and up to date
- Supporting the team’s back-office processes and controls
- Excellent spoken and written communication skills in Maltese and English
- A customer-first attitude, with patience and empathy in difficult conversations
- Strong problem-solving skills and the confidence to find solutions that work for both the customer and the business
- Good working knowledge of Microsoft Office, particularly Excel and Word
- Good organisational skills and attention to detail
- The ability to work independently and as part of a team, and to manage deadlines
- ‘O’ Level standard of education
- Experience in customer service, a contact centre or an accounts role is an advantage but not essential
What we offer
- A hybrid working arrangement that combines working from home with time in the office
- Full training to help you settle into the role, so you don’t need credit control experience to apply
- Private health insurance
- Free basement parking
- Melita benefits (Mobile plans, Wi-Fi and TV)