Residential Concierge

Position summary

Respond to Residence owners’ and their guests’ requests for visitor information, special arrangements, or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from Residence owners and their guests with unique needs, and follow up to promote satisfaction. Gather, summarize, and provide information to Residence owners and their guests about the property and surrounding area amenities, including special events and activities.

Announce all visitors, contractors, and others to Residence owners before allowing them to go up, permit access only to authorized visitors, and enter them into the key tracking system. Answer, record, and process all calls, messages, requests, questions, or concerns. Contact the appropriate individual or department (e.g., Engineering, Bell Services, Housekeeping) as necessary to resolve calls, requests, or problems.

Understand and assist with owners’ reservation services (HRS). Assist with scheduling the elevator for Residence owners’ and tenants’ move-ins and move-outs. Assist with bell and valet services when owners request their vehicles. Perform Lobby Ambassador tasks. Review shift logs and daily memo books, and document pertinent information in logbooks.

Report incidents, accidents, injuries, and unsafe work conditions to a manager, and complete safety training and certifications. Follow all company policies and procedures. Ensure uniforms and personal appearances are clean and professional, maintain the confidentiality of proprietary information, and protect company assets.

Welcome and acknowledge all Residence owners and their guests according to company standards. Anticipate and address service needs, assist individuals with disabilities, and thank others with genuine appreciation. Speak with others using clear and professional language. Prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.

Develop and maintain positive working relationships with others, support the team in reaching common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period or an entire work shift. Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance. Perform other reasonable job duties as requested. Adhere to the highest standards of The Ritz-Carlton service excellence.

Preferred qualifications

Education: High school diploma or G.E.D. equivalent.

Related work experience: At least one year of related work experience.

Supervisory experience: None.

License or certification: None.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of cultures, talents, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With a name synonymous with hospitality around the world, we are proud to welcome you to explore a career with Marriott Hotels. By joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first because when they are happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, and intuitive, and they carry on the legacy of the brand’s namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of coworkers. JW creates opportunities for training, development, and recognition, and, most importantly, a place where you can pursue your passions in a luxury environment focused on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s the JW Treatment. By joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.