Account Director - Healthcare Practice
Join one of the UK's fastest-growing healthcare communications consultancies
Madano is a top 10 UK healthcare communications consultancy, helping healthcare organisations bring products, services and innovations to life through compelling, evidence-based communications.
We combine scientific rigour with strategic thinking, creative excellence and deep healthcare expertise to deliver programmes that make a meaningful impact for our clients.
Over the past three years, our Healthcare Practice has experienced exceptional growth, establishing Madano as one of the UK's leading independent healthcare communications teams. We're ambitious about where we're heading next and we're looking for talented, entrepreneurial people who want to help shape the future growth of the business.
This is a place for people who are curious, driven and eager to make their mark. People who thrive in a fast-paced environment, embrace new challenges and are excited by the opportunity to shape client relationships, grow accounts and win new business. While we're ambitious about growth, we're equally committed to creating an environment where people feel supported, trusted and able to do their best work.
Who thrives at Madano?
Our most successful Account Directors are more than excellent client leaders.
They're naturally curious, commercially minded and energised by growth. They enjoy building trusted relationships, spotting opportunities and turning ideas into action. They take ownership, bring positive energy to the team and aren't afraid to roll up their sleeves when needed.
You'll thrive here if you:
Enjoy working in a fast-moving, ambitious environment
Love building and growing client relationships
Get excited by identifying new opportunities and helping win new business
Are motivated by responsibility and ownership
Enjoy mentoring and developing talented people
Bring energy, initiative and fresh thinking to everything you do
Want to help shape the future of a growing healthcare consultancy rather than simply maintain the status quo
This role is particularly suited to rising stars who are ready to step up, broaden their impact and accelerate their career.
Key Responsibilities:
- Client Leadership & Relationship Management: As a senior leader within the team, you will be the trusted strategic advisor to your clients, building long-term partnerships based on insight, credibility and consistently exceptional delivery. You will play a key role in helping clients navigate complex challenges while identifying opportunities to deepen relationships and expand our impact.
Key responsibilities:
Lead and develop senior client relationships, acting as a trusted strategic partner
Identify opportunities to grow accounts and strengthen client partnerships
Understand client priorities and provide proactive counsel and recommendations
Lead client meetings, workshops and presentations with confidence and authority
Ensure consistently high-quality delivery across all programmes
- Strategic Counsel & Programme Delivery: You will shape and oversee integrated communications programmes that deliver measurable value for clients. Bringing together strategic thinking, scientific understanding and commercial awareness, you will ensure projects are delivered effectively while maintaining the highest standards of quality.
Key responsibilities:
Develop communication strategies aligned to client objectives and market needs
Oversee the planning and delivery of programmes across multiple accounts
Manage risks, budgets, timelines and resources to ensure successful execution
Collaborate with colleagues across Madano and AVENIR GLOBAL to deliver integrated solutions
Apply industry insight and emerging trends to strengthen client programmes
- Business Development: We are looking for someone who enjoys the energy of business development, can spot opportunities before others do, and is motivated by helping turn relationships into long-term partnerships. You'll play a visible role in growing existing accounts and helping shape the future success of the Healthcare Practice.
Key responsibilities:
Identify and develop opportunities for organic account growth
Contribute to pitches, proposals and new business activity
Build and maintain relationships across the healthcare sector
Collaborate with colleagues to develop innovative solutions for clients
Represent Madano at industry events and within professional networks
- Leadership, Coaching & Team Development: You will help create an environment where talented people can thrive. As a leader, mentor and role model, you will support the development of colleagues while fostering a culture that is collaborative, ambitious and committed to excellence.
Key responsibilities:
Lead, mentor and develop account teams and medical writers
Create an inclusive, supportive and high-performing team culture
Provide regular coaching, feedback and career development support
Inspire teams to deliver exceptional client work and exceed expectations
- Commercial & Financial Leadership: You will take ownership of the commercial performance of your accounts, ensuring programmes are delivered profitably while supporting the sustainable growth of the practice.
Key responsibilities:
Manage account budgets, forecasting and resource planning
Monitor financial performance, revenue and profitability
Support accurate invoicing and commercial reporting
Identify efficiencies and opportunities to improve account performance
- Quality & Operational Excellence: You will champion high standards across everything we do, ensuring that work is delivered with accuracy, consistency and attention to detail while continuously looking for ways to improve how we work.
Key responsibilities:
Maintain quality standards across all client deliverables
Ensure robust review and quality assurance processes are followed
Gather and act on client feedback to strengthen delivery
Drive continuous improvement across account and project management processes
What you’ll bring:
Significant experience in healthcare or medical communications with a strong track record of client leadership
Commercial awareness and experience identifying opportunities for growth
Ability to develop strategic communications programmes and translate complex science into compelling narratives
Experience leading and developing high-performing teams
Confidence presenting to senior stakeholders and influencing decision-making
A collaborative, proactive and solutions-focused approach
Why join Madano?
This is an opportunity to join a consultancy at an exciting stage of growth.
You'll work alongside some of the brightest minds in healthcare communications, helping shape programmes for leading healthcare organisations while developing your own expertise and profile within the industry.
You'll have the chance to:
Join a top 10 UK healthcare communications consultancy with ambitious growth plans
Take ownership of high-profile client relationships and strategic programmes
Play a visible role in winning and growing business
Work alongside specialists in insights, analytics, digital, creative and corporate communications
Accelerate your career in an environment that recognises and rewards ambition
Help shape the future direction of a growing healthcare practice
Learn from experienced leaders while developing your own leadership style
Be part of a collaborative, energetic and supportive team that genuinely enjoys working together
For ambitious healthcare communicators looking for their next challenge, this is a role with significant opportunity for growth and impact.
Important Information
Our recruitment process can consist of virtual interviews, in person interviews, and written tasks, please let us know if you have any accessibility requirements so that we can accommodate your needs during this process.
We embrace the use of AI across our business and see it as a valuable tool in our work. However, as part of our recruitment process, we ask candidates not to use AI to generate application content or complete written tasks. Submissions may be reviewed using AI detection tools to ensure we can fairly assess each candidate’s own skills and experience. AI use is encouraged once in role. Our Benefits
As well as the basic salary, great social events and a culture of continual learning, our competitive benefits package includes:
25 days’ holiday plus Bank Holidays (rising to a maximum of 30 days alongside length of service)
Enhanced employer pension contribution
Private Medical insurance (for you and your family)
Income Protection insurance
Life Assurance at 4x your salary
Financial support and advice
Travel insurance (for you and your family)
An annual wellness benefit of £150
Four-week sabbatical after every 5 years’ service.
Madano offers a range of first rate, dedicated training that enables employees to take control of their careers to become experts in their field and trusted advisors to clients.
*Some benefits are contingent on successful completion of probation period.
Equal Opportunities
Madano is committed to a policy of equal opportunities and non-discrimination. At all times we aim to recruit, develop and promote the very best people, basing judgement solely on suitability for the job.
We particularly encourage applications from those who are significantly underrepresented in our sector, such as disabled people, ethnic minorities and neurodiverse people.
Privacy Policy
We are committed to transparency about how we collect and use your data, including ensuring we comply with legal obligations relating to data protection. You can view our data privacy policy here and Recruitment Privacy Policy .