Customer Success Manager
Remote
About the company
About the RoleLiaHia is a reverse‑recruiting agency supporting jobseekers across the U.S. As a Customer Success Manager, you will be the primary point of contact for clients — ensuring smooth onboarding, weekly updates, expectation management, and coordination between coaches and recruiters. This role is ideal for someone who communicates clearly, manages details well, and enjoys supporting clients.
Your tasks
- Client Onboarding — Guide clients through setup, expectations, and workflow.
- Weekly Updates — Provide structured progress reports.
- Expectation Management — Ensure clients understand timelines and deliverables.
- Issue Resolution — Handle concerns and escalate when needed.
- Team Coordination — Work with Reverse Recruiters, Coaches, and Operations.
- CRM Management — Maintain accurate client records.
Requirements
- 2–4+ years in client/ customer success, account management, customer support, or recruiting coordination
- ## Excellent English communication
- ## Strong organizational skills
- Experience with CRMs or project management tools
Other
Compensation & Hours
- ## $8–$12 USD/hr
- ## Hours vary based on client load
- ## Hours are not guaranteed
- ## Freelance / contractor role