Logistics Operations Specialist

We are looking for a proactive and detail-oriented Sea Import Shipping Coordinator to join our Ocean Import team.

The successful candidate will be responsible for handling end-to-end sea import operations and ensuring smooth cargo movement while delivering excellent customer service.

Key Responsibilities:

Operations Management

• Handle end-to-end sea import shipments (FCL/LCL), ensuring timely and accurate processing from arrival to final delivery, including Delivery Order release and trucking arrangements.

Documentation

• Prepare, verify, and process all necessary import documentation, including Arrival Notices (NOA), Delivery Orders, permits, invoices, and customs-related documentation to ensure smooth cargo clearance.

Coordination and Tracking

• Monitor vessel schedules and shipment statuses, proactively updating customers on vessel delays, cargoarrivals, shipment exceptions, or operational changes.

Vendor Liaison

• Coordinate closely with shipping lines, co-loaders, customs brokers, hauliers, transport providers, and other vendors to ensure smooth cargo clearance and timely delivery.

Customer Service

• Serve as the primary point of contact for import customers, providing timely updates, handling shipment-related inquiries, and resolving operational issues to maintain high service standards.

Problem Resolution &Team Support

• Proactively identify and resolve shipment-related issues, communicate cargo irregularities to customers, and provide operational support and backup to team members when required.

Billing & Costing

• Prepare and process customer invoices accurately and on time, support special billing requirements, and coordinate with relevant parties on billing-related matters.

Compliance

• Ensure accurate permit declarations and adherence to customs requirements, company procedures, and import regulations governing cargo movement.

Requirements:

• Diploma, NITEC or equivalent qualification
• Experience in freight forwarding, shipping, logistics, or sea import operations preferred.
• Knowledge of Singapore Customs permit declaration procedures will be an advantage.
• Familiar with shipping documents such as Bill of Lading, Delivery Orders, and import permits.
• Proficient in Microsoft Office applications.
• Strong communication and customer service skills.
• Able to work independently and as part of a team.
• Meticulous, organized, and able to manage multiple tasks in a fast-paced environment.