Live Commerce Operations Assistant

Your tasks

We are looking for a proactive, organised and dependable individual who can independently manage daily customer service, order fulfilment, social media updates, basic content creation and livestream preparation.

Customer Service & After-Sales Support

• Independently respond to customer messages, comments and enquiries across Facebook, TikTok, Telegram and other company communication channels.
• Handle enquiries about products, payments, orders and deliveries professionally and promptly.
• Take and send product or order photos to customers when required.
• Follow up on outstanding enquiries and after-sales matters until resolved, escalating issues that require management approval.

Order Processing & Fulfilment

• Process and verify online and livestream orders, including product details, quantities, payment status and delivery information.
• Prepare, check and pack orders, and coordinate dispatch arrangements with the person in charge.
• Maintain accurate order, inventory and delivery records.
• Follow up on stock shortages, missing items and delivery issues.

Livestream Preparation & Follow-Up

• Prepare and organise products before livestreams, including checking quantities, product codes and display sequences.
• Organise products and update sales, order and inventory records after livestreams.
• Complete customer service and fulfilment follow-ups arising from livestream sales.
• For regular livestreams in Singapore, focus on preparation and follow-up work. Accompanying the host as an on-site livestream assistant is not required.

Basic Photography & Video Editing

• Independently take clear product photos and record simple product and promotional videos.
• Use CapCut or similar software to complete basic editing, including trimming, combining clips, adding subtitles and background music.
• Organise content files and prepare simple videos for social media use.

Social Media Platform Management

• Handle day-to-day updates on the company’s Facebook, TikTok and Telegram platforms.
• Publish product photos, short videos, livestream announcements and promotional updates according to the agreed schedule.
• Monitor messages and comments, and follow up on customer enquiries.
• Ensure published product details, prices and promotional information are accurate.

Overseas Livestream Support

• Travel with the team for overseas livestream assignments to destinations such as China, Thailand, Taiwan and Malaysia.
• Prepare products and necessary supplies before each assignment.
• Assist with on-site product arrangements, livestream coordination and order recording.
• Follow up on related orders and operational matters after each assignment.
• Additional overseas allowances will be provided. Details will be discussed during the interview.

Administrative & Operational Support

• Maintain organised documents, records and working files.
• Independently follow up on routine office matters and coordination tasks.
• Carry out other reasonable administrative and operational duties related to the role.
• Keep management informed of progress, outstanding matters and issues requiring attention.

Requirements

The successful candidate must be able to prioritise tasks, follow up consistently and complete assigned responsibilities without constant supervision.

• At least 1 year of relevant experience in e-commerce, customer service, order processing, livestream operations or a similar role.
• Able to independently manage the responsibilities listed above without constant reminders or supervision.
• Basic product photography and video editing skills are required.
• Familiar with Facebook, TikTok and Telegram, including content posting and customer messaging.
• Comfortable using basic office software, spreadsheets and online order systems.
• Detail-oriented and organised, with good communication and customer service skills.
• Able to prioritise tasks, meet deadlines and follow matters through to completion.
• Willing and able to travel overseas for business assignments.
• Able to work adjusted schedules based on operational needs and overseas livestream arrangements.

Other

Live Commerce Operations Assistant Monthly Salary: S$2,700–S$3,000, depending on experience and skills Employment Type: Full-time Work Schedule: 5 days per week Location: Singapore, with overseas business travel required Experience: At least 1 year of relevant experience Overseas Allowance: Additional allowance provided for overseas assignments

Working Arrangements

• Five working days per week, with working days and rest days arranged according to the roster.
• Working hours may vary according to business needs, livestream preparation and overseas assignments, and may include evenings or weekends.
• Specific working hours, scheduling, travel arrangements and overseas allowance details will be discussed during the interview.