Operations Executive

About the Role

This role is in charge of following up offers, daily operation works and completing assignment and reports to supervisor/operation manager.

Follow-up of offers – Work with sales team closely to get feedback of offers and push for real bookings in return.

Daily operation works – Ensure all daily operations to be done properly

Complete assignment and reports to supervisor/operation manager

Key Responsibilities

• New group bookings, including series and ad hoc
• Push confirmation of services, including hotels and ground services

• Deadline control

• Revenue/budget control

• Regular update of sign up pax

• Communicate with agents, LPICs and HRD people whenever it needs

• Cancel groups when required and follow up cancellation fee if any

• Materialize groups when approved by agents and make sure all services to be confirmed properly by due time

• Change services and follow up confirmation by due time

• Finalize groups and send out final document to agents

• Check BIS reports and create invoices

• Trouble shooting while groups are in the trip

• Join weekly operation team meeting for information sharing and case study

• Complete assignment and reports to supervisor/operation manager

• Internal Communication

• Clear, open and effective communication with Destination Management Office Operations

• Collaboration with Sales teams

• Price and condition negotiations with clients and Destination Management Office

• Other duties as and when assigned by manager.

To Succeed In The Role, You Should Have:

• Service-oriented with very positive working attitude
• Ability to prioritize work effectively, work independently with minimum supervision.
• Attentive to details and sensitive to figures.
• Organization skills and ability to multitask in a fast paced work environment.
• Highly motivated and a good teamwork player
• Knowledge of European destination is an advantage
• Min 1-2 working experience in the operations function, in travel industry is an advantage.

We Are Looking for a Person is:

• A good team player.
• Communicative.
• Willing to learn.
• Self-motivated.
• Excellent attention to detail.
• With good communication skills.
• With critical thinking.
• Able to work independently with minimum supervision
• Able to work in a team and a collaborative environment.

What We Offer:

• Opportunity to work in an international environment
• Diverse & Inclusive culture
• Learning and training opportunities for growth
• Dedicated Employee Engagement Activities