Deliverability Strategist

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.

Deliverability Strategists at Klaviyo are critical to the success of our Professional and Enterprise package customers, ensuring a high-quality sending experience through expert guidance, strategic execution, and deep deliverability and product knowledge while contributing to Professional Services operational excellence. Strategists drive customer adoption of best practices through professional communication, timely execution, and strategic insight. This role requires a positive, proactive attitude, the ability to lead with solutions rather than concerns, and the presence to engage executive-level stakeholders with confidence.

Deliverability Strategists work directly with Klaviyo customers to understand marketing goals and messaging strategies, build strategic roadmaps, and support both customer and internal teams in achieving business outcomes. Strategists collaborate cross-functionally to ensure customers receive consistent value and strategic support, with a focus on retention and measurable success across their book of business.

Duties and Responsibilities

Manage an assigned book of business with professionalism and accountability

Develop proactive, preventative deliverability strategies based on current industry trends

Conduct deliverability audits and performance reviews, linking findings to business impact with clear, actionable recommendations

Support customers in resolving issues such as blocklisting, spam traps, or inboxing challenges, framing solutions in business terms

Monitor delivery metrics, create data-driven plans, and communicate results in a structured, impact-focused format

Quantify improvements in deliverability performance, inbox placement, and engagement metrics through consistent analysis and reporting

Handle technical objections with clarity, connecting technical solutions to customer business goals

Collaborate across teams to drive adoption of best practices in segmentation, personalization, and responsive messaging strategies

Deliver a high standard of customer experience through consistent, clear, and solution-oriented communication

Cultivate long-term relationships across the book of business, aligning with shared strategic goals and executive-level stakeholders

Demonstrate adaptability and collaboration, contributing to team knowledge through documentation of best practices and lessons learned

Maintain a professional demeanor and executive presence in customer interactions, presentations, and internal discussions

Participate in service delivery that supports Customer Success renewal processes

Track project scope and timeline adherence, communicating risks proactively to management

Learn budget management fundamentals and participate in budget tracking activities

Support case study development by documenting customer success stories and measurable outcomes

Required Skills and Abilities

Proven ability to demonstrate how improved deliverability strategies impact opens, clicks, and revenue

Excellent communication skills with the ability to present confidently to a range of stakeholders, including executive-level contacts

Solution-oriented mindset: ability to lead with recommendations and maintain a positive, proactive attitude in challenging situations

Strong relationship management and influence skills with the ability to find common ground and guide customers toward best practices

Basic understanding of project management principles including scope, timeline, and budget awareness

Customer service orientation with focus on renewal support and long-term relationship building

Competence in interpreting and reporting on email deliverability data to drive improvements

Familiarity with email infrastructure components such as DNS, SPF, DKIM, DMARC, and BIMI

Understanding of bounce types and classification

Knowledge of global email laws (e.g., CAN-SPAM, GDPR, CASL)

Occasional travel for team or customer meetings

Education and Experience

Bachelor's degree (preferably in an IT-related field) or equivalent relevant experience

5+ years of experience in a data-driven email deliverability role

Experience managing an enterprise-level book of business, preferably at an ESP serving enterprise-level senders

Familiarity with third-party email testing tools, such as seedlist and postmaster platforms

Bonus Experience

Experience with Klaviyo or comparable marketing automation platforms

Familiarity with SMS and MMS technologies and regulations

Experience using third-party deliverability, design, and analytics tools

Our salary range reflects the cost of labour in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.

In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.

Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.

Base Pay Range in Local Currency: £56,000 — £84,000 GBP

This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.

Get to Know Klaviyo

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.

By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process . For more information about how we process your personal data, see our Job Applicant Privacy Notice .

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.

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