IT Support Specialist

Job Summary We are seeking a skilled IT Support Specialist to provide first-level (L1) support and maintain our internal IT infrastructure, network, and end-user systems. This is an inward-facing role focused on supporting internal staff, ensuring smooth day-to-day operations, configuring and troubleshooting network and hardware equipment, and managing endpoint devices.

Key Responsibilities Maintain hardware, software, servers, and network equipment

Maintain MikroTik routers/switches (RouterOS), including routing, VLANs, firewall rules, and bandwidth management

Set up, terminate, and troubleshoot fiber optic connections and related networking media

Maintain pfSense firewalls (rules, NAT, VPN, load balancing, and network segmentation)

Maintain network infrastructure including firewalls, VPNs, switches, routers, and Wi-Fi access points

Deploy endpoint devices through MDM/endpoint management platforms (e.g., ManageEngine Endpoint Central, Microsoft Intune, or Google Endpoint Management), including device enrollment, policy enforcement, and patch management and remote co-monitoring

Install, configure, and troubleshoot operating systems (Windows/Linux), drivers, and firmware

Assemble, upgrade, diagnose, and repair desktops, laptops, servers, and peripheral devices at the hardware level

Provide first-level technical support to internal staff and resolve helpdesk tickets in a timely manner

Administer Local user accounts, permissions, and access controls

Monitor system performance, security, and backups; troubleshoot issues as they arise

Maintain and support Windows/Linux servers

Document IT procedures, network topologies, configurations, and asset inventories

Ensure compliance with security policies and data protection standards

Required Qualifications Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)

2+ years of experience in IT support or systems/network administration

Strong knowledge of Windows and/or Linux operating systems, including driver and firmware management

Hands-on experience with MikroTik (RouterOS) and pfSense

Practical experience with fiber optic cabling and termination

Experience with MDM/endpoint management solutions (device enrollment, policy management, patch deployment)

Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPN, routing)

Strong hardware troubleshooting skills (PC/server assembly and repair)

Experience with Active Directory, Microsoft 365, or Google Workspace

Strong troubleshooting, problem-solving, and documentation skills

Good communication skills in Arabic and English and a customer-service mindset