Workplace Ambassador
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
The Workplace Coordinator provides general office and facilities support with a variety of activities, audits and workspace-related tasks, exhibiting strong customer relationship and communication skills. Single point of contact for landlord queries and escalations. Successfully coordinates the resolution of problems associated with all building services including but not limited to small projects, working with vendors, workspace resources, as well as interior and exterior furnishings, fixtures and equipment.
The Facilities Coordinator is responsible for representing the client and JLL in the local and regional business and real estate community.
Workplace management
Administration and monitoring of general maintenance within the facility
Coordinate service visits with property management representatives and vendors
Provide hospitality and support for guests, visitors, and employees at client location
Resolve problems associated with all building services including janitorial, conference rooms, workstations as well as interior and exterior furnishings, fixtures and equipment, printers and meal/snack service
Assist with the coordination and scheduling of maintenance activities to ensure completion within the defined Service Level Agreement (SLA)
Work with all internal departments such as IT, Security, and others
Conduct detailed inspections to discover all issues and assign tickets
Be proactive in finding improvements and following through on a plan to complete
Identify cost-saving ideas on a monthly basis
Coordinate special events in support of client or corporate real estate
Vendor and supplier management
Manage facilities contracts on behalf of the client as managing agent
Coordinate discussions with selected vendors or suppliers regarding goal setting, performance criteria, and performance review
Relationship management
Single point of contact for all landlord queries and escalations
Local point of contact with client’s IT team
Local contact with data centre providers – HVAC, UPS, communications
Local contact with security, provide print login credentials
Account performance
Develop and maintain strong and healthy relationships with the client and landlord
Ensure client satisfaction with delivery of facility management services and provide a lead role in monitoring and increasing customer satisfaction
Skills, experience & qualifications
Skills
Excellent interpersonal, communication and organisational skills
Outstanding customer service skills
Ability to work independently and as part of a remote team
Ability to multitask and work without direct supervision
Always maintain professionalism
Proficient in MS Office and possess excellent written and verbal communication skills
Competencies
Strong communicator
Passion for quality
Self-motivated; confident and energetic with excellent timekeeping
Able to work independently and use own initiative
Ability to operate in a fast-paced environment
Flexible
Exhibits honesty and trustworthiness, open to new ideas and willing to challenge status quo
Fluent in French and English (written and verbal)
Experience
At least 2 years’ experience working in facilities/property management or a related field
Knowledge of real estate, telecommunications, furniture, accounting and building systems
Excellent organisational skills
Strong interpersonal skills with training experience to guide multi-functional teams
Excellent PC skills, proficient in Microsoft Word and Excel
Interest in continuous improvement and development of new technologies
Hospitality background is a plus
Location: On-site – Jeddah, Saudi Arabia
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally, the personal information we collect from you is for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with an appropriate level of security and keep it for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
Jones Lang LaSalle (“JLL”) is an equal opportunity employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.