Senior Systems Engineer - Network Ops (Ref 26569)
Senior
Responsibilities
- Support technical system analysis to determine the extent to which solutions perform “as required” to ensure that future solutions meet anticipated demand
- Support the design and implementation of infrastructure solutions that adhere to current architecture standards
- Lead the design installations, system migration and integration
- Lead the testing and handover of implemented infrastructure solution
- Support delivery of optimal infrastructure operations
- Create documents on administration, installation, configuration and troubleshooting
- Apply diagnostic tools to perform technical analysis of complex software, hardware and infrastructure equipment
- Support the development of report on infrastructure capabilities and limitations
- Perform activities related to ongoing maintenance of network infrastructure
- Assist with the implementation of agreed infrastructure changes and maintenance routines
- Develop report on performance and availability of infrastructure systems by review of service uptime, utilisation, throughput etc.
- Perform ongoing tuning and optimisation of network infrastructure hardware and software components such as updates and upgrades
- Participate in infrastructure development activities
- Assist with infrastructure testing and implementation
- Gather performance and data usage statistics for capacity planning and reporting
- Assist with piloting of new tools, technologies, and/or processes
- Support problem/issue identification and resolution
- Escalate problems/issues
- Support simulation of user problems to resolve operating difficulties
- Diagnose problem source through discussions with users
- Recommend system modifications to reduce user problems
- Support planned maintenance events, system backup processes and disaster recovery drills
- Support implementation of preventive solutions
- Manage vendors & external parties to ensure deliveries & SLA
Requirements
- Bachelor in Computer Engineering or equivalent with 3 years experience in Network Adminstration, IT network infrastructure, monitor network performance and incident management
- Minimum CCNA, CCNP preferred.
- ITIL v3 / 4 certified
- Strong Stakeholder and Vendor management
- Experience supporting tech refresh or new facilities implementation will be added advantage
- Strong understanding of Network Technologies both in Wired and Wireless
- Experience in Network Products like Cisco Switches, NAC, WLC and F5
- Able to support 24/7 standby
Shortlisted candidates will be offered a 1 Year agency contract employment.