Virtual Case Manager (Special Education)

Accountabilities: In this role, you will manage family relationships, coordinate scheduling, and ensure smooth delivery of special education support services.

Serve as the primary point of contact for assigned families, building trust and maintaining ongoing communication

Conduct intake calls with new families to understand needs and set clear expectations

Manage and coordinate complex schedules across students, instructors, and virtual platforms

Communicate proactively with families regarding progress, scheduling updates, and any concerns via phone, video, and email

Monitor student progress and escalate concerns to relevant specialists or instructors when needed

Coordinate closely with instructors to ensure sessions are delivered smoothly and effectively

Navigate multiple digital systems daily, including scheduling tools, spreadsheets, and CRM platforms

Represent the organization professionally as the main liaison between families and service delivery teams

Requirements:

The ideal candidate is a strong communicator with experience in client-facing or educational environments and the ability to manage multiple priorities in a virtual setting.

Excellent verbal and written English communication skills, with strong interpersonal abilities

Prior experience in education, tutoring, or a school-related environment is required

Experience in special education, including exposure to IEPs or 504 plans, is strongly preferred

Customer service, account management, hospitality, or client success experience is an asset

Strong organizational skills with the ability to manage multiple schedules and priorities independently

Comfortable using multiple software systems such as Google Workspace, spreadsheets, scheduling tools, and CRM platforms

Ability to work effectively in a fully remote environment with reliable internet and professional virtual setup

Strong professionalism, emotional intelligence, and ability to handle sensitive or challenging conversations

Bachelor’s degree is preferred but not required

Bilingual English/Spanish is a plus

Benefits:

Fully remote position with flexible work environment

Paid time off (PTO)

Opportunity to work in a mission-driven educational support setting

Exposure to special education systems and case management practices

Collaborative and supportive remote team culture

Professional growth in client success and education operations

Training provided on systems, tools, and special education frameworks

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether? 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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