Team Lead - Returns and Replacements

Accountabilities: Support and guide the Returns & Replacements team by acting as a daily point of contact for questions related to systems, order flow, and operational procedures, ensuring consistent and accurate execution of workflows.

Assist in training, onboarding, and ongoing development of team members by reinforcing best practices and supporting knowledge building across tools, systems, and processes.

Monitor team activity and provide updates to management regarding performance trends, operational challenges, and recurring issues requiring escalation or resolution.

Collaborate with internal stakeholders to resolve customer and Sales Pro inquiries related to returns, replacements, and order management processes.

Identify opportunities for process improvement and contribute to initiatives that enhance efficiency, accuracy, and overall service quality.

Ensure proper use of systems such as SAP, CRM, and order management tools while supporting troubleshooting and issue resolution when needed.

Promote a collaborative, service-oriented team culture focused on responsiveness, accountability, and continuous improvement.

Requirements

2–3+ years of experience in customer service, order management, or operations support, ideally in a high-volume, fast-paced environment.

Prior experience in sports, retail distribution, or similar customer-facing operational settings is strongly preferred.

Familiarity with order processing and enterprise systems such as SAP, CRM platforms, and Microsoft Office tools (Excel, Outlook, Teams, Word).

Strong communication and interpersonal skills with the ability to support, guide, and collaborate effectively with team members and stakeholders.

Excellent attention to detail, organizational skills, and the ability to manage multiple tasks and priorities simultaneously.

Demonstrated problem-solving ability with a proactive, solution-oriented mindset.

Team-oriented approach with the ability to remain adaptable and effective in a dynamic environment.

Benefits

Competitive hourly pay at approximately $22/hour (based on experience, qualifications, and location)

Comprehensive health, dental, and vision insurance options

Health Savings Account (HSA) employer contributions and Flexible Spending Accounts (FSA)

401(k) retirement plan with company match

Paid time off and company holidays

Life, AD&D, and short-term disability coverage (company-paid)

Employee wellbeing programs and financial coaching resources

Employee discounts on apparel and equipment

Volunteer opportunities and employee engagement programs

Remote work flexibility within the United States.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether? 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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