Senior Implementation Consultant

Accountabilities: The Senior Implementation Consultant will lead client implementations while building scalable processes, tools, and frameworks that support long-term growth. This role requires strong ownership of customer launches, cross-functional collaboration, and the ability to translate business needs into successful technology deployments.

Own end-to-end implementation projects, including kickoff, discovery, configuration, testing, training, go-live, and post-launch support.

Build and improve implementation processes, templates, documentation, checklists, launch plans, and operational standards.

Define implementation success criteria, track project risks, manage dependencies, and ensure launch readiness.

Serve as the primary implementation contact for clients, managing communication, expectations, timelines, and escalations.

Lead discovery sessions to understand customer workflows, business requirements, data needs, user roles, and operational goals.

Translate customer requirements into implementation plans, configuration decisions, and actionable tasks.

Coordinate system setup, including workflows, permissions, forms, templates, dashboards, notifications, and related configurations.

Manage testing processes, validate solutions against customer needs, and ensure smooth deployment.

Support data migration activities, including data mapping, validation, imports, employee records, organizational structures, and system transitions.

Collaborate with technical teams on integrations, APIs, SSO, SFTP, user provisioning, and other system connections.

Develop training materials, deliver customer training sessions, and support adoption after launch.

Partner with Product, Engineering, Operations, Client Success, Sales, and Compliance teams to improve customer experiences and implementation outcomes.

Identify recurring challenges, process gaps, and opportunities to standardize and scale implementation practices.

Requirements:

The ideal candidate is a client-focused implementation leader with strong SaaS experience, technical understanding, and a passion for building scalable processes. You should be comfortable managing complex projects, working across teams, and creating structure in a growing environment.

7+ years of experience in SaaS implementation, client onboarding, professional services, customer success operations, HR technology, workforce technology, compliance operations, or similar client-facing environments.

3+ years of experience leading complex client implementations, implementation teams, or cross-functional launch programs.

Proven experience managing multiple client projects simultaneously while maintaining quality and attention to detail.

Experience gathering requirements, documenting workflows, and translating business needs into system configurations.

Experience supporting data migration, data mapping, record transfers, system transitions, or technology implementations.

Familiarity working with integrations, APIs, SSO, SFTP, user provisioning, and technical handoffs.

Experience creating implementation playbooks, project plans, training documentation, and operational frameworks.

Strong project management, organization, communication, and problem-solving skills.

Ability to lead executive-level client conversations and manage escalations professionally.

Comfortable working in an evolving environment where processes are continuously improved and scaled.

Strong builder mindset with the ability to create repeatable systems, documentation, and best practices.

Technical understanding of workflows, permissions, data structures, and software configurations without requiring engineering expertise.

Preferred experience with HCM, HRIS, onboarding, workforce management, employee records, payroll-adjacent, or related HR technology solutions.

Experience in compliance-sensitive industries such as healthcare, transportation, financial services, staffing, education, or government contracting is a plus.

Familiarity with tools such as Salesforce, HubSpot, Jira, Zendesk, Smartsheet, Monday.com, Excel, Google Sheets, Confluence, Lucidchart, or similar platforms.

Benefits:

Competitive salary package (compensation details to be determined).

Remote-first work environment with flexibility to work from home.

Medical insurance with company contribution.

Health Savings Account (HSA) with company contribution.

Dental and vision insurance coverage.

Employer-paid life insurance and long-term disability benefits.

Short-term disability coverage.

401(k) retirement plan with company matching contribution.

Paid holidays, paid time off, and paid sick leave.

Pet insurance options.

Opportunity to build and influence an implementation function within a growing organization.

Collaboration with leadership and cross-functional teams across Product, Engineering, Operations, and Client Success.

Dedicated opportunity for professional growth while improving technology solutions that support critical workforce processes.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether? 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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