Manager, Learning Management System (LMS)
Accountabilities Serve as the primary administrator and subject matter expert for enterprise Learning Management Systems, managing system configuration, upgrades, security, workflows, and ongoing platform optimization.
Partner with stakeholders across multiple business functions to gather requirements, configure learning solutions, and support enterprise-wide training initiatives.
Create and maintain learning content, curricula, user groups, assignments, reports, dashboards, and data extracts to support organizational learning objectives.
Troubleshoot technical issues, collaborate with vendors to resolve complex system challenges, and ensure a high level of support for end users.
Lead and contribute to LMS enhancement projects, managing timelines, documentation, testing, implementation, and stakeholder communication.
Develop training materials, user guides, and knowledge resources while delivering system training and promoting best practices across the organization.
Monitor system performance, evaluate new LMS features and industry trends, and recommend improvements that enhance learning effectiveness and operational efficiency.
Ensure compliance with organizational standards, data governance, accessibility requirements, and regulatory expectations while supporting related enterprise systems such as HRIS and document management platforms.
Requirements
Bachelor's degree or equivalent combination of education and relevant professional experience.
At least 3 years of experience administering enterprise Learning Management Systems or supporting learning technologies within a Training & Development or Learning & Development environment.
Hands-on experience with LMS platforms, preferably including SumTotal, ComplianceWire, and HRIS systems such as Workday.
Proven ability to troubleshoot complex application issues, collaborate with software vendors, and support enterprise system enhancements.
Experience managing multiple projects simultaneously while balancing changing priorities and deadlines.
Strong analytical, organizational, and process improvement skills with exceptional attention to detail.
Excellent communication and collaboration skills, with the ability to work effectively across global teams and multiple time zones.
Experience creating reports, documentation, user training materials, and supporting system implementations is highly desirable.
Willingness to travel occasionally (approximately 5%) as business needs require.
Benefits
Annual base salary ranging from $110,400 to $150,400 , depending on experience, qualifications, and location.
Eligibility for annual performance-based bonus opportunities.
Employee stock purchase program and discretionary equity awards.
Comprehensive medical, dental, and vision insurance.
401(k) retirement savings plan.
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
Life insurance coverage.
Paid Time Off and wellness-focused benefits.
Opportunity to work remotely within the United States.
Career growth within a collaborative, innovative, and globally connected organization focused on continuous learning and professional development.
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