Customer Success Advocate: Tech Touch Centralization

Accountabilities: Proactively understand customer goals and develop strategies that drive successful business outcomes, adoption, and long-term value.

Serve as a trusted advisor for assigned customers, building strong relationships and supporting customer retention and growth initiatives.

Align available services and solutions with customer needs to improve satisfaction, reduce churn, and increase recurring revenue opportunities.

Conduct customer business and operational reviews, highlighting achievements, identifying improvement areas, and recommending solutions.

Manage customer journeys across key milestones, including onboarding, implementation, service adoption, product expansion, and issue resolution.

Identify opportunities for account growth, including upsell and cross-sell initiatives, while maintaining strong customer relationships.

Develop scalable customer success resources such as knowledge base content, success stories, and community materials.

Ensure customers are enabled on self-service platforms and digital resources through effective communication and training.

Monitor customer health indicators, analyze usage data, and proactively address risks or opportunities.

Collaborate with internal teams to ensure seamless communication, execution, and customer engagement throughout the relationship lifecycle.

Maintain accurate documentation of customer interactions, escalations, resolutions, and relationship management activities.

Contribute insights and best practices to improve global customer success strategies and processes.

Requirements:

Proven experience in customer success, account management, pre-sales, post-sales, or a similar client-facing role within the technology industry.

Strong passion for improving customer outcomes, experiences, adoption, and education.

Excellent communication and presentation skills, with the ability to influence stakeholders through collaboration, negotiation, and relationship building.

Strong analytical skills with the ability to interpret data, identify trends, and transform insights into actionable strategies.

Experience working with recurring revenue business models and understanding customer value drivers and KPIs.

Ability to manage multiple priorities, work independently, and thrive in a fast-paced environment.

Strong problem-solving and critical-thinking skills with the ability to address complex customer challenges.

Technology-savvy mindset with the ability to learn and communicate technical concepts effectively.

Experience creating customer-facing materials, documentation, or self-service resources is a plus.

Bachelor’s degree in Business, Engineering, Marketing, Communications, or equivalent professional experience preferred.

5+ years of experience in customer success or related technology-focused roles is preferred.

Proficiency with Microsoft Office tools and business productivity applications.

Benefits:

Flexible remote work opportunity from Brazil.

Opportunity to work with innovative technology solutions and global customers.

Collaborative and inclusive environment focused on growth, well-being, and professional development.

Opportunity to influence customer success strategies and scalable engagement models.

Career development opportunities through learning, mentorship, and continuous improvement initiatives.

Exposure to cross-functional collaboration with teams across different regions.

Supportive culture focused on diversity, belonging, and employee recognition.

Opportunity to contribute to meaningful customer experiences and business outcomes.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether? 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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