Claims Support Specialist

Accountabilities: Prepare and submit mortgage insurance and agency claims for acquired or sold properties in accordance with applicable guidelines

Conduct monthly process control and vendor audits, documenting findings and reporting results to management

Review exception reports to ensure system data integrity and identify operational trends or issues

Support resolution of escalated issues within the team’s scope and provide guidance on complex cases

Assist in preparing file packages and documentation for internal and external audits

Draft and manage written communications across internal departments to ensure timely resolution of claim-related issues

Contribute to the maintenance of departmental procedures, job aids, and process documentation

Support training efforts for new and existing employees within the claims function

Collaborate with internal teams and external partners to improve workflows and ensure compliance

Requirements:

High school diploma or equivalent required

5+ years of experience in mortgage servicing, mortgage insurance claims, foreclosure processes, or related legal/financial field

Strong understanding of mortgage industry practices, claims workflows, and foreclosure guidelines

Experience working with mortgage servicing platforms (LPS/MSP preferred)

Ability to analyze data, identify issues, and make sound operational decisions

Strong written, verbal, and interpersonal communication skills

Ability to manage multiple priorities and meet strict deadlines in a structured environment

Proficiency in Microsoft Office, especially Excel and Word

High level of discretion and ability to maintain confidentiality

Preferred: prior leadership or mentoring experience (1+ year)

Benefits:

Hourly compensation range: $20.43 – $34.28 based on experience and qualifications

Comprehensive health coverage options including medical, dental, vision, life, and disability insurance

Paid time off including holidays, vacation, and sick leave

Retirement savings plan with employer matching and employee stock purchase options

Remote work flexibility with structured support and equipment provided

Access to wellness programs including mental health resources and fitness perks

Employee recognition programs celebrating performance and milestones

Tuition reimbursement and ongoing learning and development opportunities

Lifestyle benefits including discounts on gym memberships, pet insurance, and employee purchasing programs

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether? 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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