Technical Operations Manager

Job description

• Hire, train, mentor, and review performance for service staff or technicians.
• Ensure adherence to service level agreements (SLAs) and handle escalated customer complaints.
• Monitor service metrics, analyze feedback, and update standard operating procedures (SOPs) for better efficiency.
• Manage department budgets, control operational costs, and oversee parts or equipment inventory.
• Coordinate with external partners, suppliers, or third-party service providers.
• Planning of Daily Operations manpower deployment.
• Oversees of Vehicle Maintenance.
• Lead & Plan Annual Building Electrical Shutdown Services
• Oversee Manpower arrangements for adhoc work.
• Oversee tech operations administrative department etc PTW , RA , MOS
• Oversee staff welfare and mental state at works
• Provide Technical proposals to clients for upgrading works or budgetary planning
• Provide technical or service advise to internal departments for tender
• Conduct regular site checks to ensure quality of work

Job Requirement Diploma/Degree in Electrical, Mechanical, Building Services, Engineering, or related field.

Minimum 2–5 years of relevant experience in data centre, M&E, facilities management, or critical environment operations.

Experience in data centre operations, maintenance and M&E projects.

Experience in project coordination, testing & commissioning and system handover.

Able to work independently.