WINTEL ENGINEER (Cloud Experience)

Overview: (Summary of the role)

Work within a team environment to ensure daily availability of wintel servers with significant business or IT impact, handling all Windows Server OS installations, administrations, incidents, Root Cause.

Responsibilities: (Describe the important end results of the job, i.e., what has to be achieved and why. Start with the most important and number each one separately)

• Implementation of Windows based infrastructure based on business requirements.
• Ongoing maintenance, security, and availability of Windows based infrastructure based on business

requirements.

• Troubleshoot and resolve Windows OS related incidents and problems according to customer processes.
• Perform Root Cause Analysis (RCA) for OS related service problems as part of problem management.
• Liaise with support vendors for maintenance, support or issues resolution.
• Support Windows Server based systems, system software, clustering software and system management

agents.

• Assist in analysing historical usage for tracking and trending by CPU, memory, I/O and storage.
• Implement capacity improvement plan.
• Assist in developing and maintaining the Technical Disaster Recovery Plan. Provide technical support

during disaster.

• Execute Technical Disaster Recovery plan during DR and DR drill.
• Setting up and managing Windows Active Directory experience inclusive of managing GPOs and user

profiles.

• Setting up and managing Windows Clustering.
• Setting up and managing VMWare hosts (inclusive of VCenters) and virtual machines including all OS

platforms (Linux and windows).

• Working knowledge in VMware vSphere 4.x and above.
• Setting up and managing Hyper-V and virtual machines.
• Setting up and managing Netbackup and/or BackupExec, including defining backup policies based on

industry standards.

• Setting up and managing enterprise-wide Symantec Endpoint Protection Manager, including defining

policies based on industry standards.

• Review event logs on a regular basis based on business requirements.
• Manage the server OS patching procedure and security hardening.

Evaluate and review patches, before and after installation.

• Perform backup and restore of systems based on business requirement.
• Manage and monitor systems using monitoring software.
• Conduct operational meetings with customer.
• Writing/updating technical design, build and process documentations.
• Working knowledge in SAN Storage management.

Requirements: (Indicate the qualifications, education, associated training, background knowledge, skills and attributes to perform the job competently)

• Working experience in government agency is preferable.
• Possess reasonable leadership and interpersonal skills and have experience working in large enterprise

operational environments.

• Process good oral and written communication skills
• Ability to independently solve and troubleshoot problems.
• Familiarity in carrying out Deep level Windows server OS troubleshooting and problem resolution
• Knowledge in Microsoft Cluster is a must.
• Knowledge in Windows, where documented knowledge/certification for Windows 2003/2008 is a must

and 2012 would be an advantage.

• Working experience of installation and operation of Windows Servers (2003/2008/2012) operating

systems, software and backup solutions.

• Knowledge of server hardware and equipment such as HP/IBM /Dell servers and HP/IBM SAN would be an

advantage.

• Familiarity with enterprise virus protection software.
• Familiarity with major systems monitoring software and its functionality.
• ITIL Foundation certified or equivalent work experience.
• Some automation and scripting experience and SAN storage knowledge would be an advantage.
• Self-motivated, customer oriented and a team player when involved in projects.