Hiring now - Production Support / Application Support

Job Description & Requirements

• Troubleshooting & Debugging: Analyze system and application logs, run diagnostic queries, and isolate the root cause of software bugs or outages.
• Application Maintenance & Monitoring: Track production system health using monitoring tools, apply patches, and deploy release/change requests.
• Cross-Functional Collaboration: Work closely with software developers, system administrators, and business analysts to hand off complex defects or test hotfixes.
• Documentation: Write and update troubleshooting guides, FAQ articles, and post-incident review reports.
• Financial / Banking domain experience will be an added advantage
• Experience with Linux and Windows environments