Desktop Support Engineer

• Install, upgrade, support and troubleshoot Windows 7,Windows 8.1, Windows 10 and Microsoft Office  • Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers  • Provide user data and application recovery  • Providing Remotely support.  • Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software  • Use tools and methodologies to load, copy and customize operating system configurations for deployment  • Responsible for tracking hardware and software inventory  • Familiarize end users on basic software, hardware and peripheral device operation  • Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers  • Works with vendor support contacts to resolve technical issues within the desktop environment  • Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible and any other authorized desktop applications& Microsoft or related security patches/Policies  • Install, upgrade, support and troubleshoot for printers,computer hardware and any other authorized peripheral equipment  • Performs general preventative maintenance tasks on computers, laptops,printers and any other authorized peripheral equipment  • Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment  • Customize desktop hardware to meet user specifications and site standards  • Provide VIP support  • Resolve and update incidents with in SLA and also update stakeholders for P1cases  • Update KB with solution provided  Must Have: Desktop engineer with asset management Experience. Onboarding, offboarding, Inventory management, user management