Senior Performance Manager

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Senior Performance Manager

• Strategy - Financial Services - Amsterdam - 1128 views

This vacancy has been filled. Go to the ING brandpage

From regulations and the economic climate to customer interaction - the banking landscape is changing drastically in every way. As a global top-20 financial institution for private, corporate and institutional customers, ING is responding in a revolutionary way. The banking revolution

Back in 2005, about 42% of all client interactions happened through local branches. This number has dropped to 5%. Customer contact is rising by 10% a year and reached an average of 12 per month in 2015, with 60% via the mobile app. As CEO Ralph Hamers put it: "That's a revolution." ING's response is expressed by the Think Forward strategy . With its 'direct first' model, the bank aims to improve and simplify banking for its customers. Culture change

The success of ING in the long run depends on how the organization and its people respond to the changing circumstances. Enabling the right people to excell at their jobs is high on the strategic agenda, resulting in the development of "The Orange Code" and high-profile pilot projects in Spain, Belgium and Financial Markets in the Dutch organization, to cultivate a feedback culture following the likes of Spotify and Google. To propel this strategic priority forward, ING recently appointed Luigi Maria Fierro (ex-McKinsey) as the Group Head of Performance Management, and created a vacancy for a Senior Performance Manager in his team. Vacancy for a Senior Performance Manager

The Senior Performance Manager is a change agent who will have an impact on the worldwide organization by redesigning the performance management approach and proactively supporting the full roll-out across the whole ING Group. The new approach will support the development of a strengthened ING Performance culture, aimed to improve the individual performance and professional deve...