ID Provisioning

Job Description

• Perform user account provisioning, deprovisioning, and maintenance activities across supported systems (e.g. account creation, modification, disablement, deletion, password resets, account unlocks, attribute updates) based on approved requests.
• Process and track access requests across supported systems, including follow-up and coordination with relevant teams.
• Manage and maintain release-related artifacts, including compilation and packaging of program source code and executables, as well as version control and release records.
• Support release control processes, including coordination of approvals and validation of release artifacts.
• Submit and manage service requests for email-related changes handled by external support teams, including mailbox activities (e.g. creation, deletion, forwarding), and liaise with users to facilitate completion.
• Perform verification of access logs for secure pin mailer room access.
• Create and update operational procedures in alignment with current processes and system changes.
• Track and report workload status (e.g. requests processed, pending items) and prioritise time-sensitive and compliance-related requests.
• Support system shutdown and startup activities during scheduled maintenance or emergencies.
• Support project-related and ad-hoc operational activities as assigned.
• Support continuous improvement initiatives.

Requirements

• Minimum Diploma holder with at least 3 years in the relevant experience.
• Teamwork spirit, strong communication, able to perform under pressure and interpersonal skills.
• Independent and willingness to learn new concepts.