Customer Service Executive – Freight Forwarding
Company Overview
HTNS Singapore Pte Ltd is part of the Hanaro TNS global logistics network, specializing in air and sea freight operations with strong ties to Korea and local logistics partners.
Job Summary
Support air and sea freight operations by managing customer enquiries, coordinating shipments, preparing shipping documents, and liaising with internal and external teams to ensure timely and accurate delivery.
Responsibilities
- Respond promptly to customer enquiries and provide accurate updates on shipment status and delivery schedules
- Coordinate import and export shipments via air and sea with customers, airlines, shipping lines, transport providers, and overseas agents to ensure smooth logistics flow
- Prepare, verify, and maintain accurate shipping documents and shipment records to support operational accuracy
- Monitor shipment progress actively, follow up on outstanding issues, and report delays or operational challenges promptly to relevant stakeholders
- Communicate effectively with headquarters in Korea and local operations teams to ensure clear information exchange and seamless shipment handling
- Assist in preparing quotations, billing documentation, and perform other administrative tasks to support freight operations
- Manage multiple tasks efficiently, meet deadlines, and maintain organized records to support operational effectiveness
- Demonstrate willingness to learn, collaborate with team members, and ensure follow-through on assigned tasks
Required competencies and certifications
- Proficiency in Korean and English, both spoken and written, to facilitate communication with Korean-speaking customers, headquarters, and local partners
- Proficiency in Microsoft Office applications, especially Excel, Word, and Outlook, to prepare documents and manage communications
Preferred competencies and qualifications
- Diploma or higher education or relevant experience in customer service, logistics, or administrative support
- Prior experience in freight forwarding or logistics (training provided for applicants without direct experience)
- Strong communication, coordination, and organizational skills to support effective shipment handling and customer service
Other Information
Employment type: Full-time, permanent
Work location: 7 Airline Road, Changi Airfreight Centre, Singapore 819834