Hotel Manager

Key Duties and Responsibilities

Operations Management

• Manage the day-to-day operations of the hotel, restaurant, and bar.
• Ensure rooms, public areas, and facilities are clean, safe, and well-maintained.

• Oversee guest check-ins, check-outs, and reservations when necessary.
• Resolve guest complaints promptly and professionally.

• Ensure high standards of customer service at all times.

Staff Supervision

• Supervise and coordinate hotel staff including receptionists, housekeepers, cooks, waiters, and security personnel.
• Prepare duty rosters and monitor staff attendance.

• Train staff on customer care, hygiene, and service standards.
• Maintain discipline and teamwork among employees.

Sales and Marketing

• Market the hotel to individuals, businesses, schools, churches, NGOs, and other organizations.
• Build relationships with local companies and institutions for accommodation, meetings, and events.

• Promote the restaurant and bar through local networking and social media.
• Develop and implement simple promotional campaigns to increase occupancy and customer traffic.

• Manage the hotel’s social media pages and online listings.

Financial and Administrative Duties

• Monitor daily sales and expenses.
• Ensure proper cash handling and accountability.

• Prepare basic operational and sales reports for management.
• Monitor stock levels and coordinate purchases when required.

Qualifications

• Diploma or Degree in Hospitality Management, Business Administration, Marketing, Tourism, or a related field.
• At least 2 years of experience in hotel, guest house, restaurant, or hospitality management.

• Experience in customer service and staff supervision.
• Basic marketing and business development skills.

• Computer literacy, including Microsoft Office and social media platforms.

Skills and Competencies

• Strong leadership and interpersonal skills.
• Excellent customer service orientation.

• Good communication and organizational abilities.
• Ability to multitask and work independently.

• Sales-minded with strong networking skills.
• Honest, reliable, and results-oriented.

Key Performance Indicators (KPIs)

• Room occupancy levels.
• Restaurant and bar sales.

• Customer satisfaction and repeat business.
• Growth in corporate and group bookings.

• Staff performance and attendance.
• Cost control and operational efficiency.

Compensation

Salary: Negotiable based on qualifications and experience.

Performance incentives may be offered based on occupancy growth, revenue targets, and customer satisfaction.

How to Apply:

All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section