Guest Service Officer

Job Description

Handle checking in and checking out of Hotel guets in accordance with Hotel Standard of Procedure

Monitor room status on a daily basis and report status accordingly

Communicate with Housekeeping on status of Hotel guests arrival and departure

Accurately handle cash float, credit card charges and cash payment

Familiar with various types of booking and room categories

Handle guest requests, feedback and direct request to appropriate departments

Book taxi and arrange wake up calls for Hotel guests

Requirements

Diploma from preferably hospitality or related field

Able to work shifts (weekends/PH/night)

Good communication skills

Minimum 1 year relevant experince

Proficient in Computer Applications