Merine Cashier

JOB OVERVIEW

The Cashier/Host is responsible for creating a welcoming first impression while ensuring accurate, efficient, and professional guest service in a fast-paced, full-service hotel restaurant. This role combines guest greeting, seating coordination, reservation management, cashiering, payment processing, and front-of-house support to maintain smooth restaurant operations. The ideal candidate is guest-focused, organized, detail-oriented, and able to transition seamlessly between hosting and cashiering responsibilities while upholding hotel's service standards, brand expectations, and commitment to exceptional hospitality.

WHAT WE OFFER

Pay range: $23.00-26.00 per hour

401(k) with company matching

Complimentary Employee Meals

Exclusive worldwide Hilton employee travel discount program

... and more

DUTIES AND RESPONSIBILITIES

Welcome guests promptly and warmly, maintaining a professional and hospitable demeanor consistent with hotel service standards

Manage guest arrivals, reservations, waitlists, and seating assignments to support efficient table flow and a positive dining experience

Communicate estimated wait times accurately and keep guests informed of seating delays or changes

Coordinate with servers, restaurant leadership, and other Food & Beverage team members to balance seating, manage table turnover, and accommodate guest needs

Respond to guest questions, special requests, and service concerns professionally, escalating issues to the appropriate supervisor when necessary

Maintain an organized, clean, and presentable host stand and restaurant entrance

Operate the point-of-sale (POS) system accurately to process guest checks, payments, room charges, and other authorized transactions in accordance with hotel procedures

Handle cash, credit cards, gift cards, and approved payment methods while maintaining accuracy and accountability

Verify transaction details, issue receipts, process authorized adjustments, and ensure checks are closed correctly

Maintain accurate cash drawers, complete assigned cash counts and shift reconciliations, and report discrepancies promptly to management

Follow hotel policies for billing accuracy, discounts, vouchers, refunds, and room-charge verification

Protect guest payment information and maintain confidentiality when handling financial transactions

Communicate guest flow, seating status, special requests, and operational updates clearly to the restaurant team

Answer telephone calls, assist with reservation inquiries, and provide accurate information about restaurant hours, menus, services, and hotel dining offerings

Support efficient front-of-house operations by assisting with guest inquiries, maintaining service-area organization, and completing assigned opening, closing, and shift-transition duties

Monitor the lobby and entrance area for cleanliness and presentation, promptly addressing concerns within the scope of the role

Follow food safety, sanitation, workplace safety, cash-handling, and loss-prevention procedures applicable to assigned duties

Perform other duties as assigned by Management

QUALIFICATIONS AND REQUIREMENTS

Education & Experience

High school diploma or equivalent required

Previous experience in cashiering, restaurant hosting, guest services, or a similar customer-facing role

Experience in a full-service restaurant or hotel Food & Beverage operation is an asset

Familiarity with point-of-sale (POS) systems, payment processing, and cash-handling procedures

Required Skills/Abilities

Strong guest service and interpersonal skills, with the ability to create a welcoming and professional first impression

Effective verbal communication skills and the ability to interact courteously with guests, colleagues, and management

Ability to multitask efficiently while balancing guest reception, seating coordination, cashiering, and payment processing

Strong organizational skills and attention to detail, particularly when managing reservations, seating flow, billing, and financial transactions

Ability to remain calm, professional, and solution-oriented in a fast-paced, high-volume environment

Basic mathematical skills and the ability to accurately handle cash, process payments, and reconcile transactions

Proficiency in basic computer operations and the ability to learn POS, reservation, and hotel operating systems

Ability to work collaboratively with the restaurant team to maintain smooth service and efficient operations

Strong problem-solving skills and the ability to address routine guest concerns promptly, escalating complex issues to management when appropriate

Commitment to maintaining professional appearance, confidentiality, and compliance with hotel policies and hotel service standards

Schedule

Work schedules are based on the operational needs of the business. Availability to work days, evenings, weekends, and holidays is required for this position.

Physical, Mental, Environmental & Technical Demands

Fast-paced environment, multiple tasks to be handled under time constraint. Must be able to bend, crouch, kneel, and twist in the work area. The role involves frequent standing, walking, bending, kneeling, climbing, lifting, pushing, and pulling objects weighing up to 250lbs. often for extended periods. Must be able to maneuver around property. Must be able to sit for prolonged periods of time. Must be able to operate a computer, telephone, and copier. Must have manual dexterity to operate all office equipment. May include exposure to high levels of ambient noise for prolonged periods, must be able to perform essential job functions effectively in such conditions.

Grooming

All employees must maintain a neat, clean, and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained as part of the orientation process.

STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) is subject to overtime in accordance with Federal and State Regulations.

Sun Hill is an Equal Opportunity Employer committed to fostering a diverse, inclusive, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, citizenship status, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.