Technical Solutions Engineer
About the Company:
Highway is the fastest-growing freight tech provider in North America. We serve the largest freight brokers in the industry, solving one of their biggest pain points: who is really hauling their freight. We answer the question of Carrier Identity, protecting brokers' networks, preventing fraud and increasing transparency. Serving and protecting our customers is our top priority, and we are proud that our best marketing is our customer referrals and testimonials.
Technical Solutions Engineer
FLSA Status: Exempt
Location: Dallas, TX (This is an onsite position)
Reports To: Solutions Engineering Manager
About the Company:
Highway is the fastest growing freight tech provider in North America. We serve the largest freight brokers in the industry, solving one of their biggest pain points: who is really hauling their freight? We answer the question of Carrier Identity, protecting brokers' networks, while preventing fraud and increasing transparency. Serving and protecting our customers is our top priority, and we are proud that our best marketing is our customer referrals and testimonials.
Role Description
Freight brokers put an incredible amount of trust in Highway and that trust will be extended to you. This role will be responsible for implementation and integration of Highway's products, including participating in demonstrations, ensuring customer readiness and product activation.
Your role:
Working with Highway customers on implementation of Highway's products
Integrating APIs, experience with Postman or ReadMe preferred
Tracking go-live dates and deadlines to meet business needs on implementation milestones
Own technical configuration and troubleshooting
Assist the Sales team by participating in customer demonstrations and answering technical questions via virtual meetings/email. Strong Pre-sales presentation skills and acumen preferred.
Key Work Objectives:
Customer Implementation
Technical Integrations
Qualifications
Exceptional communication and interpersonal skills with an ability to meet implementation deadlines, manage customers expectations and deliver on timelines
Highly organized with a technical aptitude for software integrations and implementations
Working closely with internal/external dev resources
Ability to read and interpret code is highly desired
SQL is highly preferred
Understands how to problem solve, work around customer requirements and find solutions
Works with a sense of urgency and commitment to meeting deadlines
Excellent with client engagement and understanding of customer needs and technical requirements .
Familiarity with technical systems administration and database management is highly preferred.
This position is in-office in Dallas, TX.