Software Development Engineer III - Users
About HighLevel:HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes. To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently. Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.
Our people With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.
Our impact Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that. Learn more about us on our YouTube Channel or Blog Posts
About the Role We’re looking for a seasoned Senior FullStack Engineer (SDE III) to join our Users Module team, where you'll design and build scalable, secure user management systems. This includes working on authentication, authorization, and complex permission hierarchies across a multi-tenant SaaS platform.You’ll collaborate cross-functionally to deliver reliable, performant, and secure experiences for millions of users.
This role is ideal for someone who thrives in product-oriented backend systems, has a strong full stack foundation, and is comfortable using AI tools to enhance their development speed and effectiveness.
Responsibilities: Write clean, maintainable code in TypeScript/JavaScript
Build and maintain robust RESTful APIs for user management and authentication
Design scalable multi-tenant user data models and schemas
Implement OAuth, JWT, and secure session management
Design and implement IAM v2 systems with RBAC and granular permissions
Build features like user impersonation, delegation, and permission templates
Create and manage token validation and session lifecycle flows
Architect scalable models using MongoDB, Firestore, and SQL
Integrate Elasticsearch for advanced user search and filtering
Sync user data across multiple stores and implement audit logging
Build secure auth flows with encryption, token validation, and data privacy controls
Ensure compliance with GDPR and similar regulations
Create audit trails and compliance reporting for user actions
Optimize queries, implement caching strategies, and handle high-volume user operations
Build systems that scale across enterprise-grade customer environments
Partner with product, security, and platform teams to deliver features
Collaborate with DevOps on deployment and infrastructure
Mentor junior engineers and participate in architecture discussions and code reviews
Required Candidate Profile: 4+ years in backend engineering, preferably building user management systems
Proven work on authentication/authorization and IAM systems
Experience with multi-tenant SaaS and enterprise user workflows & permissions
Required Technical Skills Languages: TypeScript, JavaScript, Node.js
Frameworks: NestJS, Express.js
Databases: MongoDB, Firestore, SQL
Authentication: OAuth 2.0, JWT, session management
Cloud: Google Cloud Platform (GCP)
Messaging: Google Cloud Pub/SubDevOps: Git, CI/CD
Search: Elasticsearch, Clickhouse
Architecture: Microservices, Event driven architecture, IAM, RBAC
EEO Statement: The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.
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EEO Statement: The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.
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