Project Manager, Client Service
Overview:
Play a vital role in Guidepoint’s success.
As an Associate on the Client Service team, you will understand your client’s unique business questions and identify the experts who can best provide the answers. You will find and recruit new experts into our network of over 2 million Guidepoint Advisors, determining which ones are best suited to speak with the client. For many of our employees, the Associate role represents their first job post-college, and provides a unique opportunity to put core business skills into practice, as well as gain exposure to a wide range of industries and disciplines.
Who We Are:
Team-oriented and collaborative
Hard-working professionals who strive for excellence
Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients
Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint
Guidepoint is passionate about your career growth: Check out our Client Service Career Trajectory.
What You Will Own:
Work with Project Managers to develop strategies for satisfying each client project request
Utilize LinkedIn, press releases, case studies, and the internet to identify the best experts for our clients to get their strategic or investment questions answered
Identify the best leads and invite them to join our network to participate in consultations with our clients
Screen experts to determine their suitability for each specific client project and develop professional profiles to present to your clients
Experience You Will Bring:
Bachelor’s degree or higher
Strong sense of urgency and excellent time management skills to thrive in a fast-paced environment
Bottom-up thinking and the ability to act as a potential thinking partner for clients, bringing creative and strategic solutions
Excellent communication and interaction skills, including demonstrated written and verbal abilities in both English and Mandarin
Proactive, result-driven, initiative, and ability to go the extra mile
Able to deliver excellent service to clients and surpass their expectations within tight timelines
Demonstrated ability to work in a team atmosphere but also independently
Desire to learn about the business and work in a fast-paced entrepreneurial environment
Skills You Will Bring:
Desire to work in a sourcing/lead generation type of role
Ability to work in a fast-paced, results-oriented environment
Excellent time management and organizational skills
Outgoing personality with the ability to speak with people at all professional levels
Intellectual curiosity and desire to learn
Excellent written and verbal communication skills
Demonstrated ability to work both individually and as part of a team
What We Offer:
14 annual leave days (PTO Days), 11 legal holidays, and 7 full paid sick days
Social insurances and housing fund
Shanghai CBD location, Hong Kou Football Stadium with Line 3 and line 8 metro
Free snacks and beverages in the office, including free coffee
Competitive salary depending on experience.
Casual work environment,
Monthly birthday celebration, team building, and other social events
Entrepreneurial environment, autonomy, and fast decisions
International exposure to the global Guidepoint service teams
Summer and winter team events
Interview Process:
Meet your Guidepoint Recruiter!
Initial Candidate Screen
Meet the Guidepoint Teams!
Hiring Manager Interview
Mock Assessment (Role Dependent)
Complete a stimulated client request and gain more insight into the role
Interview Process Outcome
About Guidepoint:
Guidepoint powers end-to-end research workflows for the world’s best research teams.
Backed by a global network of more than 2 million experts and over 1,600 employees , Guidepoint delivers real-time access to expertise, primary research, and actionable knowledge that help organizations make informed decisions. Through consultations, surveys, events, proprietary content, and AI-enabled tools, we support every stage of the decision-making process—from developing hypotheses and gathering insights to validating assumptions and building conviction for critical decisions.
At Guidepoint, our success relies on the diversity of our employees, experts, and clients, which enables us to foster meaningful connections and a broad range of perspectives. We are committed to creating an inclusive and welcoming environment where individuals of all backgrounds, identities, and experiences can contribute and succeed.
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