Site Leader I, New York, #807
Gopuff is seeking a Site Leader to join the Field Operations team. We are looking for a self-starting and entrepreneurial leader. The Site Leader role is an exciting and fast-paced role within Gopuff that requires drive, grit, positivity, and enthusiasm for the challenge. In this role, you will lead a local team of Shift Leaders and Field Operations Associates and oversee the facility’s operations.
Ultimately, the success of the territory rests on your shoulders and is determined by your ability to execute and effectively lead a team that is hyper-focused on delivering a perfect experience for our customers. We put our customers first.
Gopuff is seeking a self-starting and entrepreneurial Site Leader to join the operations team. The Site Leader role is an intense and fast-paced role within Gopuff that requires drive, grit, positivity, and enthusiasm for the challenge. In this role, you will lead a local team of Shift Lead and Field Operations Associates overseeing the site’s operations as well as a team of independent Driver Partners. Ultimately, the success of the territory rests on your shoulders and is determined by your ability to execute and effectively lead a team that is hyper-focused on delivering a perfect experience for our customers.
Responsibilities Plans, directs, and is accountable for all facility operations including, deliveries, inventory, equipment, and systems
Drive improvements to key performance indicators (KPIs) such as: Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order.
Accountable to drive the financial performance of the site by ensuring that budgeted productivity, labor, and other expenses are achieved
Responsible for ensuring compliance with Gopuff and legal policies, procedures, and regulations for the warehouse by analyzing and interpreting reports
Implementing and monitoring Human Resource compliance, asset protection, safety controls, overseeing the safety of our people and products, operational and quality assurance reviews
Develop and implement action plans to improve performance, providing direction and guidance on executing Company programs and directing the management team in ensuring confidentiality of information, documentation and assigned records
Teach and train your site leadership in controlling expenses and labor to ensure expenses adhere to the budget and sales volume
Create and implement plans to improve the financial performance of the facility
Qualifications 6+ years of experience with a fast-paced environment and leading a workforce of employees.
Retail, grocery, military, restaurant or equivalent experience
Bachelor’s degree, preferred
Strong written and verbal communication skills
Strong skills with conflict resolution
Strong skills with team development and engagement
Ability to lead in an ever-changing environment
Proven track record of being a change agent with improving processes and efficiencies
Ability to work with fluid schedules; be available during peak hours of operation (5pm - 3am) and availability to support facility on weekends and/or holidays as needed by the business
Ability to stand, bend, reach and walk during shifts
Ability to lift up to 49 pounds
Professional fluency in Spanish, preferred
Qualifications 3+ years of managing and leadership experience, minimum of 1 year of experience with a fast-paced environment and leading a blended workforce of W2 and 1099 employees.
Experience in manufacturing, logistics, supply chain, transportation, warehouse, sales, hospitality, grocery, military, or retail industries
Bachelor's Degree, preferably in Business, Operations, Supply Chain, Management, Science, Technology, Engineering, Math, or a related field, or 2+ years of Gopuff experience
You have an eye for efficiency and bring experience identifying and implementing large-scale process improvement initiatives using data-driven techniques (performance metrics or Lean techniques).
Strong skills with conflict resolution
Strong skills with team development and engagement
Ability to lead in an ever-changing environment
Proven track record of being a change agent with improving processes and efficiencies
Responsibilities Plans, directs, and is accountable for all site operations including, deliveries, inventory, equipment, and systems
Fanatically drive improvements to key performance indicators (KPIs) such as: Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order.
Builds and delivers productivity plans by reviewing work forecasts, determining productivity requirements and partnering with other Site Leaders to balance labor
Responsible for ensuring compliance with Gopuff and legal policies, procedures, and regulations for the store by analyzing and interpreting reports
Implements and monitors Human Resource compliance, asset protection, safety controls, overseeing the safety of our people and products, operational and quality assurance reviews
Develops and implements action plans to improve performance, providing direction and guidance on executing Company programs and directing the management team in ensuring confidentiality of information, documentation and assigned records
Teaches and trains the site leadership in controlling expenses and labor to ensure expenses adhere to the budget and sales volume
Creates and implements plans to improve the financial performance of the site
Maintains overall appearance in accordance with marketing and merchandising guidelines, while providing a great customer shopping experience through efficient and reliable retail operations management
Creates a customer-first culture/environment and manage overall financial performance
Creates customer loyalty and relationships within local community
At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.
And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.
Like what you’re hearing? Then join us on Team Blue.
Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.