What You'll Do:
Lead, mentor, and develop a team of 5–6 collections professionals
Manage day-to-day collections operations in a fast-paced legal environment
Partner closely with attorneys, partners, and firm leadership to resolve collection issues and improve recovery efforts
Handle escalated collection matters and complex client situations
Monitor aging reports, portfolio performance, and collection trends
Develop and implement process improvements to increase efficiency and reduce delinquency
Collaborate with Billing, Accounting, and Finance teams to ensure timely resolution of billing-related issues
Produce reporting and provide insights to leadership regarding collections performance and portfolio risk
Support a culture of accountability, customer service, and continuous improvement
What They're Looking For:
5+ years of collections and/or accounts receivable experience
5+ years of leadership experience managing collections teams
Prior experience within a law firm or professional services environment is required
Proven ability to manage collections in a high-volume environment
Strong experience working directly with attorneys, partners, and executive leadership
Experience improving collection performance, reducing aging, and driving cash flow improvements
Strong Excel skills, including reporting and data analysis
Experience with Elite 3E, Aderant, or similar legal financial systems is highly preferred
Excellent communication, relationship-building, and problem-solving skills
Why Consider This Opportunity:
Highly visible leadership role with direct exposure to firm leadership
Opportunity to influence collections strategy and department performance
Manage an established team while helping shape future processes and best practices
Collaborative and team-oriented culture
Hybrid work environment
Competitive compensation and comprehensive benefits package