IT Desktop Support (Hardware, Software, Network)

Executive IT Desktop Support Specialist (DSS)

• Have at least a Diploma in Information Technology or equivalent in relevant discipline or higher degree.
• Familiar with Level Support and its escalation as well as providing incident reports or other reporting on a timing matter on both hardware and software.

• Have at least 4+ years of experience desktop, laptops, mobile device, network, scanner, printer, or other peripherals support.
• Able to Handle and resolve computer hardware and software incidents and requests.

. Able to install, troubleshoot and support Computer hardware and software includes desktop computers, laptops, mobile devices, monitors, keyboards, printers and scanners.

• Experience with troubleshooting Win7, Win10, SharePoint, Microsoft software, iOS, VDI, VPN, networking, scanner, printer and other peripherals a plus
• Able to participate in any projects related to the DSS field of work

• Able take on tasks or work on ad hoc requests or assignments

. Ability to Provide updates on tasks assisgned on a timely matter

. Able to Particiate on projects related to the DSS field of work

• Must adhere to company policies /guidelines.
• Good customer service and communication skills.