Head of Localisation

Build Gallup’s global localisation foundation.

As the head of localisation at Gallup, you will lead at the intersection of technology, linguistics and content operations. Sitting within our Product team, you will define and scale the systems, standards and decision frameworks that govern how we translate and operationalize language across our products and content. Your work will shape how our clients across languages experience our Gallup Access platform, training materials, reports, surveys and research IP.

This is a foundational role. You will not inherit a mature localisation engine. You will build it.

What You’ll Do

Own and build Gallup’s language infrastructure, including term bases, translation memories and style guides for proprietary and licensed IP across all languages in which we operate

Establish governance frameworks that ensure consistent terminology across translation vendors and internal workflows

Define translation strategy by content type, determining when to use human translation, AI translation with review or AI translation without review

Design decision frameworks that balance quality, risk and cost across SaaS UI strings, psychometric interviews, training materials, survey instruments and research publications

Evaluate and select technology platforms including TMS and AI tooling to replace or augment current file-based workflows

Cultivate and evolve relationships with language service providers, setting clear quality standards and SLAs

Design internal review workflows that ensure linguist feedback strengthens language assets rather than accumulating one-off corrections

Position internal linguists where their expertise has the greatest leverage in shaping standards, validating approaches and setting quality benchmarks

Embed localisation thinking upstream into product and content development to improve source quality and translatability

Implement quality evaluation frameworks appropriate to content type and risk level

Establish feedback loops that systematically improve translation quality over time

What Makes You Stand Out

Localisation infrastructure ownership: You have built or rebuilt localisation infrastructure, including term bases, translation memories, style guides and governance models for your own organisation or a client. You know how these assets are designed, populated and maintained, and you can build them again from scratch.

AI-enabled translation strategy: You have applied neural MT and LLM-based translation in production environments, including defining quality evaluation approaches appropriate to content risk and IP sensitivity.

IP-sensitive content precision: You have worked with regulated, proprietary or assessment-based content where terminology accuracy and consistency were non-negotiable.

Enterprise vendor and client management: You have worked on complex, high-stakes localisation programmes involving enterprise organisations, either as the client managing an LSP or as the LSP shaping how a client programme runs. You understand how to set quality standards and SLAs that actually hold, and you know what breaks down when they don't.

Cross-functional influence: You have partnered effectively with product, engineering, content and operations stakeholders, clearly communicating technical and linguistic trade-offs to drive informed decisions.

What You Need

Required

Bachelor’s degree

Substantial experience leading localisation strategy and infrastructure, including at least five years of experience owning or architecting language assets, vendor management and translation governance frameworks

Proven professional experience building and owning language assets including term bases, translation memories and style guides

Demonstrable experience working with neural MT or LLM-based translation and associated quality evaluation methodologies

Experience on either side of enterprise LSP relationships, as the client setting standards and SLAs or as the vendor operating within them

Fluency in at least one non-English language at a sufficient level for credibly assessing translation quality

Experience localising regulated, IP-sensitive or psychometric content

Hands-on experience with TMS or CAT tools such as Phrase, Trados, MemoQ or equivalent at configuration or administration level

Experience working in or alongside a product or technology team

Strong ability to communicate technical and linguistic trade-offs to non-specialist stakeholders

A commitment to working on-site at Gallup’s London office at least three days per week

Eligibility to work in the United Kingdom; this position is not eligible for employment visa sponsorship

Preferred

Experience migrating organisations away from manual, file-based translation workflows

Familiarity with software localisation formats such as XLIFF, JSON or PO files and i18n principles

Experience designing or enforcing source content standards for translatability

Background in applied linguistics, translation studies or equivalent professional training

Exposure to quality metrics such as BLEU, COMET, MQM or MTPE productivity analysis

About Gallup

At Gallup, we change the world, one client at a time, through extraordinary analytics and advice on everything important facing humankind. Learn more about our work and life at Gallup .

Gallup offers a robust benefits package that includes competitive pay; medical, dental, vision, life and other insurance options; a pension; an employee stock ownership program; mass transit reimbursement; a cycle-to-work scheme; family-building benefits; an employee assistance program; and various reimbursements and activities that enhance our associates’ wellbeing.

Gallup is an equal opportunity employer. Employment decisions are based on qualifications and business needs. We value diversity and are committed to an inclusive workplace.

To review Gallup’s Privacy Statement, please click this link: https://www.gallup.com/privacy . This privacy policy is meant to help you understand what information we collect, why we collect it, and how you can update, manage and delete your information. Your application and the information you provide will be processed and stored in the United States.

Agencies: We are not partnering with agencies for this role, nor will we accept unsolicited résumés or be responsible for any fees or expenses related to such unsolicited résumés and/or applicants.

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