Customer Service Representative

Join our dynamic team at Arthur J. Gallagher as a Bilingual Customer Care Advisor, where youll play a crucial role in our fast-paced claims department. This exciting opportunity allows you to handle claims inquiries, resolve customer concerns, and answer questions without the need for a license. Your primary responsibilities will include providing updates on claim statuses and efficiently directing calls to the appropriate claim staff. If youre passionate about delivering exceptional customer service and thrive in a vibrant work environment, we invite you to apply and become a part of our global family. Explore this opportunity on Gallagher and take the next step in your career with us!

Responsibilities

• Demonstrate outstanding listening skills while exhibiting excellent customer service, patience, and empathy to promote the company reputation of integrity.
• Answer incoming phone inquiries from clients, claimants and medical providers about claims information.
• Forward calls as needed to Resolution Managers and claims staff.
• Prevent and defuse situations through research, customer education and exploring alternative solutions to ensure a successful resolution.

Qualifications

• Advanced English level (Advanced B2 minimum required).
• Strong typing skills and basic computer knowledge.
• Availability to handle calls and work on claims-related issues.
• 1 year of previous experience in contact center or customer support roles.

Training will be delivered On Site / Operations will be handled in a Hybrid model. -Requerimientos- Educación mínima: Bachillerato / Educación Media años de experiencia Palabras clave: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante