Customer Support Representative (Remote, Project Based)
About Frontier
Frontier is a subsidiary of Fresh Prints . Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on that — and called it Frontier .
At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people and place them into the best companies. In three years, we’ve never lost a client. If you’re interested in a Frontier role and you apply and are accepted, we’ll screen you through video assessment, written assessments and interviews and aim to get you an interview for a full-time job within the month.
Think of us as your personal talent agent — and good luck with the application! 😊
About the Role
We’re looking for Customer Support Representatives to provide Tier 1 customer support to Parkade users during US hours.
You’ll primarily handle customer inquiries through email, helping users troubleshoot issues, complete actions they are unable to perform themselves, and providing administrative support when needed.
This is a high-volume support environment, so we’re looking for someone who can communicate clearly, prioritize effectively, work independently, and consistently provide a strong customer experience.
IMPORTANT NOTE: This is a project-based role expected to run for approximately 1 year, from September 2026 through September 2027.
What You’ll Do
Respond to incoming customer support emails during US hours
Provide Tier 1 support to Parkade users
Troubleshoot straightforward customer and application issues
Identify issues, gather relevant information, and determine the appropriate resolution
Assist users with actions they are unable to complete themselves
Handle routine administrative requests
Manage a high volume of customer inquiries while maintaining accuracy and quality
Prioritize requests based on urgency and customer impact
Follow established processes and guidelines
Document customer interactions and resolutions accurately
Follow up on unresolved issues
Escalate complex or high-priority issues when appropriate
Work independently while knowing when to seek additional support
Provide a positive and helpful customer experience through every interaction
What We’re Looking For
Previous experience in customer support, customer service, help desk, or a similar role
Strong written and verbal English communication skills
Strong active listening, critical thinking, and problem-solving skills
Comfortable troubleshooting software, application, or user-related issues
Ability to manage high-volume customer inquiries without sacrificing quality
Ability to multitask, prioritize, and manage time effectively
Strong attention to detail and accuracy
Able to follow established processes while exercising good judgment
Comfortable working independently with limited supervision
Comfortable learning and navigating new software and support tools
Reliable and consistent
Nice to Have
Experience supporting SaaS or mobile/web applications
Experience with ticketing or CRM platforms such as Zendesk, Intercom, or similar tools
Previous experience in a Tier 1 support environment
Experience handling high-volume email support
Experience troubleshooting or reproducing software/application issues
Schedule & Coverage
Work US hours, including overnight shifts 11PM to 8AM (PST)
Schedules will be staggered across the team to cover the full week
Weekend availability is required
Your specific schedule and days off will depend on the team’s coverage needs
Compensation & Benefits
Monthly Salary from $700-$800 per month
FULLY REMOTE work environment
Professional growth and development opportunities
High-impact role with meaningful ownership and responsibility