Support Manager

FreeBalance is a purpose-led business. Our software, services, and people help create and deliver realistic and impactful public sector solutions that enhance transparency, improve effectiveness, restore trust, and enable reform.

As a Project Manager/Support Manager, you will be responsible for all aspects of managing the implementation of the FreeBalance Accountability SuiteTM. You will use solid project management principles to apply technology solutions to government business operations. Key to the Project Manager position is the ability to demonstrate previous experience with implementation, project management, and working with key stakeholders.

Main Responsibilities: Managing implementation of FreeBalance’s products with new customers

Maintaining strong and positive relationships with government representatives and officials

Using effective leadership skills to direct all phases of programs, from inception through completion, including internal/external process improvement

Planning and executing projects to ensure they meet the contractual obligations of the contract, controlling the project scope, schedule, and budget

Following up on invoices and payments due to FreeBalance

Manage day-to-day operational aspects of the project and scope, including meeting the project schedules and WBS tasks, submitting quality deliverables, and maintaining the project responsibility matrix

Creating and executing project work plans, and revising them as appropriate to meet changing needs and requirements

Assessing and minimizing project risk and risk exposure

Working closely with customers, including providing status updates to senior officials and project steering committees

Effectively applying our methodology and enforcing standards on all projects

Identifying resources needed and assigning individual responsibilities

Ensuring project documents are complete before submission to the customer and stored appropriately

Managing subcontractors and deliverables

Provide mentoring on best practices and techniques for project colleagues.

Qualifications: University degree in Business Administration, Financial Management, Public Accounting, Economics or equivalent

Demonstrable experience in ERP and experience handling government projects

Minimum of five years experience in the implementation of financial management systems

Minimum 10 years experience working in the Information Technology sector

The ideal candidate will have implemented two financial management system projects in the public sector, at the national and state or municipal levels

Strong presentation skills and experience with executive-level communications

Excellent interpersonal and communication (verbal and written) skills in English.

Desirable

Masters in Public Management, Financial Management or Information Technology

Professional designation in Project Management, Public Management, or Financial Management

Experience in the creation and execution of change management related to financial management systems

Other languages in addition to English.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. FreeBalance is an inclusive employer dedicated to building a diverse workforce to increase the representation of the designated groups based on each country’s legislation. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective labor law throughout all stages of the recruitment process.