Field Service Technician Lead

Position Overview:

Assists the Area Supervisor in providing technical and operational expertise and champions' best in class service, creating customer satisfaction.

Responsibilities/Job Duties:

Supporting champion for health, safety, environmental and service policies, standards, and process improvement. Assists in providing leadership and communication of company practices

The lead assists the supervisor in responsibility for the profitability of his/her assigned geography

Will frequently be customer facing and empowered to represent the Company in this capacity

Assists in the efficient deployment of equipment, materials, and personnel to job sites with a focus of optimizing operations, costs and maximizing resources

Responsible delivery of Preventive Maintenance and Call Out/Repair within a specified sub-geographical area

Ensures incoming and departing equipment is maintained properly

Assists the supervisor in coordinating the deployment of equipment, materials and personnel to the job site at optimum utilization and minimum cost across one or more service delivery processes within a specified geographical area

Ensures that team performance is measured against all set metrics, develops plans for improvement where warranted

Compiles and conveys job-specific information to Field Service Technicians

Coordinates work with others to minimize equipment downtime and most effectively utilize resources

Evaluates direct reports and makes recommendations for technical and soft skills training

Implements, manages and communicates performance measures for area for responsibility

Assists the supervisor in implementation of budget, and operational standards and processes

Serves as a contact for customers and provides technical/operation expertise in response to customer inquiries

Assist supervisor with management reviews of measures with team; develops and executes action plans for improvement

Must be able to work with the team in developing improved work processes for the department

Adhere to safety requirements by wearing appropriate protective gear

Performs other duties as assigned

Qualifications:

Exhibit strong customer service, interpersonal, coaching and leadership skills

Basic competency using complete Microsoft Suite (Word, Excel, Outlook, PowerPoint, etc.) and PC skills

Intermediate organizational, planning and scheduling, process management and negotiation skills

Strong analytical abilities, mechanical aptitude combined and problem solving skills

Good writing skills with technical subject matter and oral communication skills

High school diploma or experience equivalent

Specific industry knowledge and job experience

Planning & Scheduling experience preferred

1+ years of experience in customer relations

3+ years of required technical experience

Valid driver's license with satisfactory driving record

Ability to pass drug screens and background check

Physical Requirements:

Ability to stand, sit and/or walk on a hard surface as well as safely bend, stoop, reach, climb steps, and use ladder for long periods of time daily

Ability to lift up to 80 pounds

Vision required: 20/40 with or without corrective lenses to accurately read all related distribution documents

Ability to communicate verbally using a telephone

Working Conditions:

Subject to outdoor environment with adjusting temperatures and climate

Willingness to travel extensively driving a company vehicle