Growth Manager
TITLE: Growth Manager
REPORTING TO: Transportation Lead
LOCATION : Sheffield, UK (Hybrid)
Who The Flip Is Flip?
Ever call your local taxi company, healthcare provider, or favorite eCommerce brand, and have a crazy good voice ai answer? That’s Flip. Hundreds of brands from iCabbi, Princess Polly, and Hexclad Cookware to Tory Burch, Belk and the NFL trust Flip to have millions of phone calls with their customers every year.
We’ve built our company on the idea that the best way to grow is to have a reference list as long as our customer list, and constant belief that the team is the best thing we’ve built. Both are true today and increasingly so every day.
Many on our team would tell you this is their favorite place they’ve ever worked, and the hardest they’ve ever worked. It’s ideal for people who want to go all-in, do the work, ride the roller coaster, and have a great flippin time doing it. We’re a small and mighty team of 50 today with offices in NYC, LA, and the UK.
What You’ll Do
We are looking for a Growth Manager to join our Transportation team.
As a Growth Manager, you will own the entire customer lifecycle, from generating new opportunities and winning business, through implementation and onboarding, to driving long-term customer growth and success.
You'll be responsible for building relationships that last, helping customers maximise value from Flip, and identifying opportunities to grow both our customer base and revenue.
This is a highly visible role within the business that combines commercial growth, customer success, onboarding, and industry engagement. You'll work closely with prospects, customers, product teams, and leadership to help drive the continued expansion of Flip within the Transportation sector.
Success in this role is measured by:
New customer acquisition
Customer retention
Revenue growth
Customer adoption and success
Expansion within existing accounts
Building strong relationships across the Transportation industry
Sales:
Generate and qualify new business opportunities
Deliver product demonstrations and webinars
Attend industry events, conferences, and customer meetings
Customer Onboarding:
Lead customers through the onboarding journey from product discovery through to launch
Coordinate with Product, Engineering, and Operations teams to ensure successful deployments
Deliver customer training and launch support
Customer Success
Act as the dedicated Customer Success Manager for a portfolio of customers
Conduct regular business reviews and performance discussions
Identify opportunities for growth, adoption, and optimisation
Our Philosophy On Growth
We believe:
Every customer should feel like our first and only customer.
Being present matters. We build relationships in person whenever possible.
Everyone is responsible for improving how we work.
We win by helping our customers win
Who you are, As A Growth Manager
Comfortable managing the entire customer lifecycle from prospect to advocate
Confident delivering presentations, demos, webinars, and customer training
Able to build trust quickly with customers and prospects
Commercially minded and motivated by growth
Organised enough to manage multiple customers and opportunities simultaneously
Curious about customer challenges and passionate about solving them
Willing to travel regularly throughout the UK and internationally
Excited by the pace and variety that comes with working in a growing technology company
Who You Are, As A Person
Looking to go all-in, learn a lot, and do the best work of your career (so far!)
Thrive in a fast-paced environment with plenty of autonomy
Take ownership and accountability for outcomes
Strong communicator who builds relationships naturally
Comfortable with change and uncertainty
Eager to support teammates and contribute to the wider success of the business
Ambitious, resilient, and driven to grow both personally and professionally
Bonuses
Know what it looks like to work at a startup, and have an entrepreneurial drive
Experience in Transportation, Taxi, Private Hire, or Mobility technology
Experience in SaaS sales, account management, customer success, or onboarding
Experience presenting to business owners and senior stakeholders
Familiarity with dispatch platforms
More About Us
We're international, spanning the US, UK, and Canada
We are backed by ScOp Venture Capital, Bullpen Capital, and Forum Ventures, as well as founders & executives from Amazon Alexa, Ada, Attentive, and Simon
Comprehensive healthcare and unlimited vacation, including a mandatory half week for everyone over July 4, and a full week off at the end of the year
#FlippinLegend Our customers span the globe, and so do our offices. Flip is committed to providing equal employment opportunities for all employees, applicants, and covered individuals regardless of protected characteristics. We want our company to be as diverse and inclusive as our customers.