Team Lead, Space & Service Coordinators

Building a Brand Starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.

Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

Learn more at www.firstagency.com

What You Would Get To Do

The Team Lead, Space & Service Coordinators will assume a key role within the organization by leading and motivating colleagues in a way that enhances working relationships and encapsulates FIRST values and our client’s brand. The individual will ensure the Space & Service Coordinator (SSC) team delivers consistently exceptional service to our clients through excellent operational and logistical facilities management that exceeds client expectations. Along with other FIRST team members, the SSC Team Lead will represent the FIRST Solutions brand on-site within a well-known tech company. This position is ideal for a corporate event planning professional with prior experience managing and motivating team members.

Your Contributions

Directly manage a team of direct reports

Develop, mentor, and provide feedback to team members on an ongoing basis

Manage monthly audit reports as required by client and internal management, focusing on event volume, team capacity, and general event data

Partner with the client on various strategic initiatives and projects

Oversee workload of the team ensuring day-to-day understanding of capacity/pressure points and assisting/offering guidance on team’s events where required

Manage vacation schedules, ensuring appropriate team coverage, and review all expense reports

Oversee the on-boarding/off-boarding process for all SSCs

Develop process documents and standard operating procedures

Provide strategic partnership and expertise to the larger Event Management leadership team

Ensure the team adheres to standard operating procedures and compliance processes

Serve as an escalation point for any challenges in the SSC team's day-to-day delivery

Propose and implement improvements to the intake processes

Develop necessary training materials

Liaise with global team as necessary to support alignment in processes

What We Are Looking For

8-10 years of experience

Must be fluent in English

Excellent written and oral communication skills at all levels

Decision maker and problem solver with a collaborative/team-player attitude

Positive and caring approach to team management

Creative, solution-oriented and resourceful, team player

Adaptability to situations and ever-changing demands

Highly organized with the ability to handle multiple tasks to meet strict deadlines

Excellent time management and multi-tasking skills

Ambitious and proactive with a calm and flexible approach to handling pressure and client escalations

Good/advanced working knowledge of the Google Workspace and MS Office Suite

At FIRST, we believe that the passion, creativity, and commitment of our teams drive our success. That's why we offer a range of benefits and perks to support your personal and professional growth

Private Medical Insurance with BUPA from day one

28 Days Annual Leave PLUS Bank Holidays

Personal Volunteer Day

20 Days of Sick Pay each Year

Enhanced Parental Leave (Maternity & Paternity)

Wellness Stipend

Complimentary access to Headspace, Rocket Lawyer & Maven

Life Insurance

Employee Assistance Program (EAP)

Cycle to Work Scheme

Season Ticket Loan

Mobile Phone Allowance

Pension Scheme Enhancements

Discretionary Bonus Structure

Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

#LI-TS1 #LI-Hybrid FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.