CUSTOMER SUCCESS OFFICER

• Manage daily communication with customers via email and other communication channels.
• Process customer orders and coordinate with the Ordering and Planning teams to confirm production lead times.
• Coordinate with the Shipping Department and customers regarding shipment schedules and delivery updates.
• Update customers regarding payment status, delivery timelines, and order progress.
• Maintain and update the CRM system to support ongoing customer relationships.
• Handle customer feedback and complaints, coordinating solutions with internal teams.
• Prepare reports, maintain documentation, and participate in company improvement initiatives.

Qualifications: Bachelor’s Degree in Management, Marketing, Business Administration, English, or other related fields. Good personality with clear communication skills. Careful, detail-oriented, and able to work systematically. Ability to communicate professionally in English. Strong service mindset and customer support skills. Customer negotiation skills and ability to coordinate internally between departments. If have experience in the jewelry business will be given special consideration.