IT Onsite Support (POS)

1. Responsible of the overall operation and administration and maintains of retail business (including Server, Security, Network, POS, and IT equipment)

1. Provide IT operations functions to customers for the organization's standard hardware

1. Responsible for the sourcing installation, and life-cycle maintenance of servers, software, communication solution and equipment, and LAN network connectivity equipment

1. Perform as a team member with local operations staff and key users, provides strategic, budgeting and disaster recovery business continuity planning to offices and staff in multiple operating, business and functional units

1. Responsible for maintenance of systems documentation such as operations manuals

1. Trouble Shooting

Receive calls from 1st line support/customer Perform work analysis and trouble shooting Problem solving/solution and making corrections

1. Support

Provides escalated on-site support for hardware, software and network connectivity issues Maintain technical and service support

Qualifications:

1. Male or Female, 27-35 years of age
2. Bachelor's degree or higher in Computer or any related fields
3. At least 2-3 years' experience in customer service or IT Service Management
4. Knowledge of both theoretical and practical aspects of project management
5. Good Troubleshooting skills
6. Ability to multi-task and good at problem solving
7. Service-minded and interpersonal skills
8. Intermediate in English
9. Able to work overtime