Helpdesk Support(English Skill) พระราม 4

Provide first-level IT support to users via phone, email, and other support channels. Troubleshoot and resolve basic IT, system, and application-related issues. Communicate and support users effectively in both Thai and English. Provide clear technical guidance in a polite, friendly, and professional manner. Handle, monitor, and follow up on support cases until resolution. Coordinate and escalate issues to relevant IT or support teams when required. Maintain accurate case records, troubleshooting details, and solutions. Deliver a high level of customer service and user satisfaction. Demonstrate strong Service Mind, ownership, teamwork, and problem-solving skills.

Qualifications:

1. Good knowledge and understanding of IT fundamentals.
2. Able to quickly learn and adapt to different systems and applications.
3. Able to perform basic technical troubleshooting and identify potential causes of issues.
4. Able to provide clear and appropriate technical guidance to users.
5. Able to communicate effectively in both Thai and English.
6. Strong service-minded attitude with a willingness to assist and support users.
7. Able to coordinate effectively with users and relevant internal teams.
8. Comfortable working in an IT Helpdesk / User Support environment.