Assistant Building Manager
Your tasks
Front of House
- Welcoming visitors to the Building
- Build a solid relationship with customers
- Managing incoming mail; Inc. signing and managing deliveries
- Manage Mailbox
- Managing access control for new/departing customers, visitors, contractors
- Maintaining log of guests, contractors
- Resolve any concerns or problems regarding the building experience, office set up and IT
Customer Management
- Enhance the entire customer journey – building and strengthen relationships
- Coordinate and organise customer engagement activities
- Promote and encourage site networking and event participation
- Identify opportunities to link customers and their businesses with one another
- Maintain stock levels of refreshments
- Ordering supplies for site events
- Manage supplementary recharging of ancillary services
- Manage relationships; encourage positive reviews and oversee complaints
Operations
- Maintain the highest of professional standards
- Daily review of cleaning and maintenance levels
- Oversee cleaning and maintenance operatives and contractors
- Ensure kitchens and communal areas are presented at their best – assisting where necessary
- Maintain sales literature and collateral; including the ordering thereof
- Maintain standards and oversee management of meeting room bookings
- Stationery and supplies management and ordering
- Monitoring H&S platforms / Training provided
- Participate and drive activities that improve the quality of the services provided
Management Support
- Deputise for the Building Manager
- Devise regular fun and engaging activities to hold within the Building
- Support social media activity – content, pictures & videos for followers
- Answering and managing calls and enquiries
- Maintaining availability lists, pricing and newsletters
Sales
- Carry out viewings and tours where necessary
- Help support locally driven enquires and sales opportunity
- Identify opportunities to connect and enhance relationships with the local community