Air Import Specialist
About Expedock
We are a tech-enabled workforce augmentation platform leveraging top 1% offshore talent & cutting edge technology to enable businesses to unlock their full potential
About the Client
Our client is a US-based logistics provider recognized for delivering reliable, efficient, and customer-focused supply chain solutions. With years of experience in domestic and international freight, they support shippers through smart processes, responsive communication, and modern operational tools. Their services cover a wide range of logistics needs, ensuring that every shipment is handled with accuracy, transparency, and care.
Schedule: Night Shift
Location: Fully Remote (WFH)
The Mission: To ensure every air import shipment reaches its destination efficiently and compliantly—by proactively identifying risks, resolving exceptions, and taking full ownership from arrival to delivery.
What You'll Do:
Own end-to-end air import shipments , from pre-alert to final delivery and billing closure
Proactively identify and resolve shipment exceptions , including:
Flight delays, rollovers, or offloads
Missing or incorrect documentation
Customs clearance issues or holds
Cargo availability and handling delays
Take decisive action to recover shipments at risk , coordinating with airlines, agents, brokers, and trucking providers
Ensure compliance with U.S. import requirements , including coordination of AMS (Air AMS / ACAS) filings
Validate shipment documents (MAWB/HAWB, invoice, packing list) and correct discrepancies before they impact clearance or delivery
Monitor cargo arrival, free time, and warehouse status to prevent storage charges—act before issues escalate
Communicate clearly with clients, not just updates but solutions and next steps when issues arise
Escalate when needed—but only after exploring and driving possible resolutions
Validate costs, flag discrepancies, and ensure accurate and timely billing
Maintain accurate shipment records and milestone updates in TMS
What You Need:
2–5 years of hands-on air import operations experience in a freight forwarding environment
Proven ability to handle shipment exceptions independently (not just escalate or wait for instructions)
Strong working knowledge of air freight processes and documentation (MAWB/HAWB, arrival notices, PODs)
Experience managing U.S.-bound shipments , including AMS / ACAS requirements
Familiarity with customs clearance processes and resolving clearance-related issues
Experience coordinating across airlines, co-loaders, brokers, and overseas agents
Ability to manage multiple high-priority shipments simultaneously without losing attention to detail
Strong judgment and problem-solving skills under time pressure
Clear and proactive communication style—especially during disruptions
Experience using TMS
Amenable to working the night shift (US - EST time zone)
Why Expedock
HMO coverage and leave credits become available after three months of engagement.
Supportive Remote Environment: Work from home alongside a collaborative team that values growth and mutual success.
Structured Engagement & Training: Start strong with a structured engagement program and client-specific training designed to help you quickly master your assigned workflows.
Candidate Data & Privacy Notice
By submitting your application to Expedock, you acknowledge and consent to the collection, use, and processing of your personal information for recruitment and hiring purposes. Your information will be used to:
Evaluate your qualifications and suitability for current and future roles
Communicate with you throughout the recruitment process Improve our hiring processes and overall candidate experience
Maintain talent pools for future opportunities, where permitted by law
We handle candidate data with care and in accordance with applicable data protection and privacy regulations. Your information will only be accessed by authorized team members and will not be shared with third parties without your consent, unless required by law.