Agent/ Lead Agent - Customs Brokerage

About the company

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 20,000 trained professionals in a worldwide network of over 335 locations across six continents. Expeditors' promise, "You'd be surprised how far we'll go for you." is not mere hype; it is our commitment to go beyond the expectations of what companies need from a global logistics provider. Our culture is about exceeding our customers' expectations and providing a place for our employees to make a career.

We focus on organic growth of our people and customers. Promotion from within and high retention of our employees and customers are essential to our success as a service and knowledge based organization.

Your tasks

• Support team working with customer to prepare & declare customs entry for inbound and outbound customs clearance.
• Support team doing customs entry filing, physical inspection, customs liquidation at terminal (if request).
• Fully understand and properly monitor all operational aspects of the Customs Brokerage department. This includes ensuring internal metrics, external KPIs, and operational process standards are met.
• Set the standard for outstanding customer service and ensure that all client expectations are met according to the KPIs outlined in customer Standard Operating Procedures (SOP).
• Ensure customer-specific reports are distributed per customer requirements outlined in Standard Operating Procedures (SOP).
• Innovate and embrace a culture of constant improvement.
• Review targeted customs entry declarations to ensure a high level of accuracy.
• Represent the local operation Customs Brokerage team in any dealings with Vietnamese Customs Authorities.
• Respond to any letters or inquiries from Vietnamese Customs on behalf of the local operation Customs Brokerage team.
• Assist with new business transitions to ensure proper documentation is completed and procedures are in alignment with Expeditors’ Customs Compliance standards.
• Retain business and/ or develop new opportunities from customer.
• Supervise create and maintain customer Standard Operating Procedures (SOP).
• Offer guidance to customers on licensing, classification, valuation, duty minimization and other related topics.
• Mentor and train Customs Brokerage team members.
• Effectively communicate changes in Customs Laws, Regulations, and relevant topics to team members.
• Work with team members to ensure billing accuracy and timeliness.
• Supervise and assist with related accounting tasks.
• Ensure customer satisfaction and 100% service commitment.
• Ensure customs brokerage activity compliant with company policies and standards, Vietnamese Customs laws and regulations and global compliance standards.

Requirements

• College or above degree or equivalent qualifications.
• Certified customs brokerage agent is an advantage.
• Good PC skills such as MS Word, Excel, etc.
• Good English skills (listening, reading, writing, speaking), understand cargo - related documents in English.
• Foreign trade & customs knowledge-based, experience in customs clearance.
• Customer service skills and interpersonal skills are required.
• Willing to work overtime, as required.
• Able to work well in team, under high pressure and tight deadline.
• Good problem-solving skills.
• Good communication and time management skills.
• Be proactive, honest, integrity, mindful and eager to learn new things.

Behaviours Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

What we offer

Our working conditions Streamlined structures, fast decision making processes, attractive and innovative workplaces, own training centers and great team spirit.

Package: Expeditors offers excellent benefits

• Includes base salary, 13th month salary, and attractive bonus. The range will vary depending on the candidate’s experience and is negotiable.
• Annual Leave
• Health Plan: Medical Package
• Accident Insurance
• Social, Health and Unemployment Insurance
• Mobile phone allowance, company car, Grab account,
• Training and Personnel Development Program

Other

Expeditors Ho Chi Minh City is recruiting Agent/ Lead Agent – Customs Brokerage as below:

All your information will be kept confidential according to Company guidelines.