Passenger Relations Officer

Responsibilities :

Attend to passenger enquiries, complaints and feedback professionally.

Support smooth boarding, travel and passenger coordination.

Coordinate with drivers and the Operations Team to resolve passenger issues.

Provide timely updates on delays, schedule changes and other disruptions.

Maintain strong passenger relationships and promote excellent customer service.

Monitor passenger satisfaction and identify service improvement opportunities.

Maintain accurate records and prepare passenger-relations reports.

Requirements:

A minimum of an HND in a relevant field.

2–4 years’ experience in customer service, transportation, hospitality, travel or a related role.

Excellent communication, interpersonal, and problem-solving skills.

Strong emotional intelligence and conflict-resolution ability.

Professional, confident, and customer-focused.

Ability to work in a fast-paced operational environment.

Must currently reside in Lagos.

Location: Lagos 

Remuneration: NGN  300,000 Monthly

Benefit: Travel Allowance

Note:  Only candidates who meet the stated requirements and are currently based in Lagos will be considered.