RECEPTIONIST

Position Overview

The Receptionist is the first point of contact for clients and farmers. This role requires exceptional communication, empathy, and organizational skills to manage front-desk operations, support the medical team, and deliver excellent client service in a fast-paced environment.

Key Responsibilities

Client Service: Greet clients and patients warmly upon arrival and departure. Communication: Answer multi-line phones, answer client inquiries, and manage emails. Scheduling: Book appointments, surgeries, and boarding sessions efficiently. Records Management: Create, update, and maintain accurate digital patient files. Financial Processing: Check clients out, process payments, and discuss invoices. Triage Support: Identify and prioritize medical emergencies over the phone or in person. Pharmacy Assistance: Handle prescription refill requests for veterinarian approval. Clinic Upkeep: Maintain a clean, welcoming, and organized reception area.

Qualifications & Skills

Education: High school diploma or equivalent required. Experience: Minimum 1–2 years of customer service or front-desk experience. Industry Knowledge: Previous experience in a veterinary clinic is highly preferred. Software Skills: Familiarity with Excel, Word, and any accounting package Interpersonal Skills: Deep empathy, especially during stressful or emotional situations. Attributes: Strong multitasking abilities, attention to detail, and a calm demeanor under pressure.

How to Apply: All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section