Associate Manager, Strategy and Operations, Growth Businesses

Purpose of Job: 

The Associate Manager, Strategy and Operations will be responsible for supporting the Manager, Strategy and Operations on a variety of projects, including new opportunity identification and evaluation, strategic planning, internal consulting and transformation, product construct changes (LTV, pricing etc.) research, reporting & data analysis, and strategic initiative support. These projects usually involve cross-functional teams and contribute to the overall strategy and direction of the company and support senior executive and Board-level decision making. The incumbent will use their analytical abilities to provide both qualitative and quantitative input supporting the development of recommendations for Senior Management. The Associate Manager, Strategy and Operations will also be expected to support and take the lead for certain projects, managing internal stakeholders including senior leaders to drive execution.

Main Activities: Strategy development and execution:

Support in the development of the strategy for the reverse mortgages business, including quantitative analysis to support forecasts, key insights, recommendations etc.

Drive projects forward by managing internal stakeholders, developing output materials and presenting key deliverables, often independently

Support in the execution of select strategic initiatives Business analysis and problem solving:

Use quantitative methods (e.g., Excel models) to develop insights that support decision making

Perform research and fact finding required for ‘go-no go’ decisions for potential new products and other initiatives (including financial projections and modeling)

Become internal expert on new opportunities and support the development of business cases Conduct analysis to fully understand financial implications, risk, operations, and other implications of new product launches or other projects

Coordinate between PMO, business units, and IT, often independently

Brainstorming, structuring and problem-solving process for a range of strategic and tactical business topics including longer-term ownership of the related models (e.g., growth, LTV, pricing, operational efficiency, etc.)

Establish repeatable processes / methodology that enable quicker turnaround on analysis

Create and deliver presentations to communicate findings from analysis

Manage a team and support in their analysis and problem solving (if applicable) Fact gathering and research:

Conduct market research to support business unit and enterprise strategy (e.g., competitive position, product assessments, market sizing, etc.), including requests from other teams

Scan various sources (e.g., news releases, journals, industry publications, etc.) to identify, track and monitor market, competitive and regulatory trends

Stay current on recent events and share findings to related EQB parties as necessary – perform additional research and projections (when necessary) to determine how market events may affect EQB

Monitor the housing market and key regulatory initiatives, support in developing the Bank’s position on regulatory developments and in responding to requests from the regulator

Prepare slides and other materials for Senior Management and Board meetings and present key insights and recommendations

Manage development of a research repository for competitor and industry trends in Canada Other:

Support the team with ongoing ownership and updating of key models and analysis (eg., LTV, pricing)

Knowledge/Skill Requirements: 2-3+ years in management consulting with experience in strategic transformation, product management, and corporate strategy

Experience in the financial services/mortgage industry is a bonus

Strong leadership and coaching skills

Established and meticulous organizational skills

Sound multi-tasking skills and excellent attention to detail

Autonomous ability to make decisions under pressure

Highly developed verbal and written communication skills with the ability to respond in a clear, concise and professional manner

Excellent time management, analytical and problem solving skills

Committed to providing superb customer service

Demonstrated ability to use MS Office (MS Word and Excel)

Sound knowledge of mortgage lending

Completion of a post-secondary degree preferably in a financial field

Proven ability to thrive and perform well in a constantly changing, high volume and high intensity environment

Sound knowledge of AML & ATF practices

Elevated knowledge of fraud risk in the mortgage industry

Fluency in French considered an asset